Job Description

Who Are We

Compass Digital is an organization that drives innovation for Compass Group NA, an $18 billion food hospitality organization. Compass Group serves over 3 billion meals per year in award winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more. As the innovation branch of Compass Group, we\xe2\x80\x99re custom-built for fast-paced transformation at the intersection of hospitality and technology. We\xe2\x80\x99re focused on delivering the best experiences possible for our customers and consumers.

What We do

We are a team of high performing problem solvers with the same vision: to drive the digital future in hospitality. As digital experts we are focused on building a diverse set of products and solutions for our consumers. Our core products include mobile apps, self-serve kiosks, POS and delivery. We also invest in areas like AI, IoT and frictionless retail. Here we work with the \xe2\x80\x9cart of the possible\xe2\x80\x9d ideas, where we explore and develop the future of hospitality and technology.

The Communications Manager is vital to the growing Brand and Communications team. This individual supports the development and execution of the Compass Digital communications plans, focusing on internal B2B audiences. You will be responsible for amplifying and elevating our brand through compelling, impact-driven storytelling across innovative communications channels and bringing value to our critical audiences.

As part of the Compass Digital Brand & Communications Team, you\'ll help drive our team\'s mission \'Cultivate Compass Digital\'s position as a recognized leader in the technology, hospitality, and food commerce space, with both internal and external audiences.

You will report to the Director of Brand and Communications, sitting under the Chief Digital and Technology Officer for Compass Group North America.

The Role

• Manage all Compass-facing communications channels for Compass Digital and Compass Technology
• Strategize, plan, and execute an annual communications plan, and measuring and iterating based on quarterly results
• Maintain the Compass Digital brand presence on all Compass-facing platforms and pages.
• Produce and plan engaging and industry-leading digital content
• Source opportunities for Internal brand exposure, i.e., events, sponsorships, speaking engagements, digital content, etc.
• Help strategize, plan and execute employer brand materials and initiatives externally.
• Monitor and respond to engagement on all external digital platforms
• Provide strategic guidance for Compass Digital\'s growing divisions\' external channels
• Responsible for reporting and analysis of all external channels
• Assist in building processes and procedures for communications standards, partnering closely with cross-functional teams
• Conceptualize, write, and edit recurring internal communications, including quarterly executive-facing newsletters for each business vertical, monthly internal team-facing newsletters, event materials and copy, landing pages, and more

• Experience in marketing, digital marketing, communications, content marketing, digital media, advertising, or other related discipline and/or about 5+ years equivalent experience
• Technical expertise in email marketing platforms
• Strong writing skills for different channels\xe2\x80\x94Long and short format storytelling, Email, Digital, Print, PR, and Video
• Experience in brand management
• Strong design eye and ability to create engaging content with the right tools
• A portfolio of currently and previously managed channels with success metrics to back them up
• Experience w. B2B communication
• Familiarity with WordPress, Mailchimp (or similar), social/web metrics, project management tools, and Adobe (or other general design and video systems)

• You\'ll have a passion for food, hospitality, technology, and the unique intersection where they converge
• You are a natural collaborator and communicator with a strong understanding of social media platforms, digital communication channels, and how our brand can authentically leverage them to amplify our messaging
• You take ownership of your work and have high commitment and integrity.
• You choose to work with companies whose vision and mission are one you believe in, and you enjoy nurturing that belief with others
• You demand the best from yourself and those around you, always looking to raise the bar
• You speak with conviction and maintain an open mind\xe2\x80\x94you have confidence without attitude
• You\'re enterprising\xe2\x80\x94you look to draw on others\' expertise and engage with the teams around you, knowing we are greater as a collective
• Experience with or knowledge of Compass Group or its sectors is an advantage

Compass Digital Labs