Job Description

Requisition ID:

390200

Position Number:

20070834

Posting End Date:

November 3, 2025

City:

Winnipeg

Employer:

St. Boniface Hospital

Site:

St. Boniface Hospital

Department / Unit:

Telephone & Inquiry - SBH

Job Stream:

Non-Clinical

Union:

CUPE

Anticipated Start Date:

ASAP

FTE:

0.20

Anticipated Shift:

Days;Weekends Only

Work Arrangement:

In Person

Daily Hours Worked:

7.75

Annual Base Hours:

2015

Salary:

$22.153, $22.802, $23.469, $24.161, $24.869




Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We're united by a shared commitment to excellent and equitable health care.

Position Overview

---------------------



Under the general supervision of the Supervisor, Coding, Med Legal and Inquiry, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Communications Clerk is responsible for: performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, etc.; and performing other related duties as assigned.

Experience

--------------


Six (6) months related experience; or,
Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.

Note:

Experience as Unit Clerk, Unit Assistant, Receptionist, Secretary, Slating Clerk or Dispatcher is deemed to meet the definition of "related" experience.

Education (Degree/Diploma/Certificate)

------------------------------------------


Grade 12, or recognized equivalent.

Certification/Licensure/Registration

----------------------------------------



Not Applicable

Qualifications and Skills

-----------------------------


Fluently bilingual in both English and French.
Ability to work in a Windows operating environment. Keyboarding skills. Keyboarding speed: 35 wpm. Ability to read, write, speak and understand English. Ability to interact well with others. Ability to retain information which is of a confidential nature. Ability to multi-task in a fast-paced environment. Good interpersonal communication skills. Good telephone manner. Ability to adapt readily to stressful situations. Ability to work independently with minimal supervision.

*The candidate must be able to understand and speak French at a proficiency level that allows them to sustain varied in-depth conversations with patients and families. Language proficiency will be evaluated in order to assess the applicant's proficiency level. For more information on the required proficiency level, please contact the Human Resources Department.


Le candidat doit pouvoir comprendre et parler le francais afin de soutenir une variete de conversations avec les patients et les familles. Une evaluation de la maitrise de la langue sera effectuee dans le but de verifier le niveau de competence du candidat. Pour de plus amples renseignements au sujet du niveau linguistique, veuillez communiquer avec le service des Ressources humaines.




A RESUME IS REQUIRED WHEN APPLYING FOR THIS POSITION.

Physical Requirements

-------------------------



Not Applicable




St. Boniface Hospital is committed to empowering a workforce that welcomes and celebrates diversity by fostering culturally safe places for all employees. We strive to celebrate our diverse workforce and the outstanding work we do every day.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Interviewed candidates may be called upon to participate in a skills assessment.




Any application received after the closing time will not be included in the competition.




We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.