Job Description

Navigate Complexities. Create Change. Together. This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly - we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

Location: CUPS Main Site (10 Ave & 9 Street SW) and Administrative Office (10 Ave & 8 Street SW) Calgary
Reports To: Manager, Communications and Marketing
Contract Type: Full-time; Monday to Friday, 37.5 hours/week

The Opportunity

We are seeking a

Communications & Marketing Coordinator

to help share the CUPS story, engage our community, and strengthen our brand.

Reporting to the Manager, Communications and Marketing, you will help connect our purpose to both internal and external audiences--amplifying our impact through thoughtful, creative, and strategic communications.

CUPS is currently expanding our brand awareness to ensure more Calgarians know who we are, what we do, and why it matters. This role plays a key part in that effort. Our brand and communications are vital to supporting our community engagement strategy-- building strong community connections, deepening donor engagement, and inspiring support for our organization.

You'll work closely with colleagues across the organization to source authentic stories, design compelling materials, support fundraising and awareness campaigns, and ensure brand consistency.

This is a role for someone who thrives on variety, loves both creative and strategic thinking, and is passionate about making communications a bridge between purpose and action.

We Are

CUPS Calgary is a non-profit Community Health Centre helping individuals and families facing systemic barriers inclusive of poverty and trauma. Our clients are working to navigate complex systems of care, and CUPS is there to support them in this journey. This might mean helping someone navigate access to the healthcare system, connecting a family with essential services to maintain their housing, or supporting an individual to achieve their goal of full-time employment. Navigating complexities is the backbone of our work.

You Are

A creative, collaborative, and strategic communicator who sees the power of stories to inspire action. You love variety--writing one moment, designing the next, then capturing a photo or short video to bring a story to life.

You're organized and resourceful, equally comfortable creating social media posts as you are preparing an organizational blog post on service delivery best practices. You value authenticity, equity, and trauma-informed practice, and you're motivated by the idea that your work will directly contribute to improving lives in Calgary. You will have a keen interest in understanding CUPS programs and service delivery models to accurately and creatively share CUPS impact with the community.

Key Responsibilities

Content Creation & Storytelling

Develop and deliver content for social media, website, newsletters, and internal platforms that strengthens CUPS' brand and broadens public awareness. Create graphics, photography, and short-form video using Canva and/or Adobe Creative Cloud; prepare print-ready files as needed. Draft and edit copy for internal and external audiences, including blog posts, stories, reports, and staff messages, with a focus on inspiring donor and community engagement. Work closely with program teams to ethically and respectfully share client stories, ensuring informed consent and trauma-informed practice
Brand, Digital Presence & Awareness Growth

Maintain consistent brand standards across all materials and channels to reinforce recognition and trust. Manage and update CUPS' intranet (Microsoft SharePoint) for clarity and accessibility. Maintain and update the CUPS website (WordPress) with engaging content that showcases impact and supports fundraising campaigns. Track and report on communications performance, using analytics to grow reach, deepen audience connection, and strengthen donor relationships.
Campaigns, Fund Development & Collaboration

Support the development and execution of marketing, awareness, and fundraising campaigns that drive community engagement and donor support. Collaborate with the Fund Development team to create compelling donor communications, campaign messaging, and event promotion. Assist in delivery of internal communications strategy through collating internal content for distribution through various mediums and support execution of monthly townhall meetings to engage internal audiences. Partner with leaders and teams across CUPS to meet diverse communications needs, aligning messaging with organizational priorities, program promotion as well as fundraising goals.
CUPS Citizenship & Teamwork

Contribute to creating an approachable, caring and trauma-informed environment for clients, guests and colleagues Respect employee and client dignity by ensuring confidential information is handled with the utmost care and in alignment with CUPS privacy protocols & values Develop strong partnership with stakeholders, taking a partnership mentality to support organizational and program goals, while guiding the process through sharing best practice and trend knowledge. Participate in CUPS committees, community forums, and internal and external collaborations as directed Share experience and knowledge with students, volunteers and guests interested in CUPS services to further develop CUPS' impact & external ambassador network

What You Bring

Experience

A Degree in Marketing/Communications and 1 year experience OR related education with 3 years' experience Non-Profit Communication experience a strong asset Experience writing human interest stories and knowledge of ethical photo use; An understanding of storytelling with an ethical lens an asset Demonstrated experience with multi-channel content creation. Designing and editing for web, print and social. Experience shooting an editing short form video (smartphone capture and editing) Digitial communication and analytic skills, tracking marketing campaign performance and using social media tools (Planable) Proficient in Canva, Wordpress, Microsoft Office Suite and social media management tools Knowledge of Adobe Creative Cloud considered an asset
Competencies

Self directed and Proactive -take initiative to identify stories, opportunities and content needs Creative Thinking and Idea Generator - Contributes idea, bring innovative solutions and scan external market for trends to capitalize on Curious and data driven - interest in digging into market trends in Non-profit and social media landscape to inform work Accountability and ownership - takes projects from concept to completion, accessing support and direction as needed Strong interpersonal and relationship management skills - building partnerships and positive relationships with effective and adaptable communication Adaptability and learning mindset - adjusts quickly to shifting priorities and adjusts approach

Details

Work Environment:

Long periods of sitting, computer work Travel between main and CUPS office (1-block apart) on regular basis Shared workspace Requirement to travel to CUPS event sites throughout year, may include evening and weekends on occasion Individual and collaborative team-based work Ability to work remotely from home 1 days per week after completion of 90 day orientation period May be exposed to information regarding trauma, hardship and stressful events
Employment Requirements:

Successful Criminal Background check is required for all CUPS employees

Ready to Join Us?

If you're ready to make an impact, apply today with your

resume and a cover letter

that includes your salary expectations. Only candidates selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $56,942.00-$59,760.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance Paid time off RRSP match
Application question(s):

A cover letter is required for this application; have you submitted a cover letter?
Experience:

Communications/Marketing: 1 year (required)
Location:

Calgary, AB T2R 0B7 (required)
Work Location: In person