Job Description

Description :
Our Support office located in Kitchener, Ontario has an exciting opportunity for a Permanent Full time Collections Specialist to join our team.
How Schlegel Villages supports our Team Members:
You can be you while being a part of our Family!

• Competitive salary, and benefits;
• Significant opportunities for Growth and Development: Our Leaders come from within;
• Ongoing Team Member Appreciation incentives and generous rewards and recognition;
• Extended Health Benefits & Retirement Savings;
• Individualized Assistance for Team Member Education and Development;
• Loans and Scholarships to help our team members realize their greatest potential;
• Financial Hardship Support Program: Wilfred Schlegel Hope Fund;
• A Unique Family Culture: Every Person in Every Village is a branch of our Family Tree

As our new Collections Specialist you will:

• Prepare and distribute monthly Aging Reports to Villages, identifying overdue accounts and monitoring payment activity.
• Produce and maintain tracking spreadsheets from Aging Reports, following up weekly with Villages and PGT on updates and resolutions.
• Collaborate with General Managers (GMs) and Administrative Coordinators (ACs) to review delinquent accounts and seek approval before initiating the formal collection process. Monitor resident accounts to ensure timely notifications, including issuing Collection Letters 1, 2, and 3, and making follow-up calls or emails to responsible parties.
• Respond to inquiries from Villages, residents, and families promptly and with empathy, providing information and support as needed.
• Investigate reasons for non-payment and work closely with the Billing Specialist to resolve discrepancies or billing concerns.
• Maintain detailed and accurate records of all communications, actions, and account statuses in accordance with organizational standards.
• Liaise regularly with the Public Guardian and Trustee (PGT) to obtain missing information, such as confirmation letters or payment details.
• Rate Reduction Information System Application (RRISA) specialist who will support all Villages on RRISA applications and will also be responsible for annual RRISA training. Lead or participate in review meetings with collection partners to evaluate account progress and identify improvement opportunities.
• Provide backup support for the Accounts Receivable Support Specialist as needed.

To be successful as our Collections Specialist , you will need:

• Diploma or certificate in Accounting, Finance, or Business Administration preferred.
• Minimum 3-5 years' experience in collections, accounts receivable, or financial reconciliation.
• Experience working in a healthcare, senior living, or multi-site organization considered an asset.
• Strong proficiency with Microsoft Excel and financial reporting tools.
• Familiarity with Ministry of Long-Term Care reporting requirements and processes preferred.

At Schlegel Villages we are redefining elder care through , and change, but we know the key to our Village success, and our residents' satisfaction, is YOU and our teams.
We aspire to provide all members of our communities, including team members, with a life enriching experience. We are family owned and operated and we take our mission seriously: "to provide holistic health care in a home environment, located within an internal neighborhood design that promotes a caring community with emphasis on optimal health and life purpose for each resident".
Schlegel Villages is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with the hiring leader.
Equity, diversity and inclusion are ingrained within the Schlegel Culture, and our Villages are more welcoming, open-hearted and vibrant because of it. Each Village is strengthened by the unique lived experience of every person connected to it. Everyone is included and respected in their spirituality, cultural diversity and individuality. Regardless of ability, heritage or cultural roots, our people are embraced, just as they are, and we celebrate and support life purpose within the community.

Skills Required