Job Description

We are looking for a highly motivated Collections Specialist to join our team in Cambridge, Ontario. This long-term contract opportunity is ideal for someone with strong analytical skills and a background in collections, who thrives in both independent and collaborative work environments. As part of a dynamic team, you will play a crucial role in managing accounts, ensuring timely payments, and maintaining positive client relationships.
Responsibilities:

• Collaborate with a team of three to manage collections processes effectively.
• Conduct initial cross-training during the first two weeks, working primarily in-office before transitioning to a hybrid schedule.
• Follow up on payments from independent variety stores and resolve discrepancies with large food service accounts.
• Guide customers through portal logins and assist with setting up preauthorized payment methods.
• Ensure adherence to established processes and detailed account management procedures.
• Communicate professionally with clients to address payment issues and provide solutions.
• Utilize Excel for data analysis, including pivot tables, to track and manage accounts.
• Address problem accounts by following detailed notes and established protocols.
• Work proactively to identify and resolve issues while maintaining accurate records.
• Collaborate with the team to address errors and improve efficiency.
• Minimum of 2 years of experience in collections or accounts receivable.
• Proficiency in Microsoft Excel, including pivot tables, for data analysis.
• Strong communication skills, both written and verbal, to interact with clients and team members.
• Ability to work independently and take initiative to resolve issues efficiently.
• Experience with SAP or similar systems is an asset.
• Skilled in handling commercial collections and managing client relationships.
• Analytical mindset with the ability to follow detailed processes and procedures.
• Quick learner who adapts well to changing schedules and environments.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Questions? Call your local office at 1.888.490.3195. All applicants applying for Canadian job openings must be authorized to work in Canada.
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Robert Half
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting,...