Job Description

The Collections Specialist is a key member of the Projects Team, responsible for accounting, bookkeeping, and administrative support with a strong focus on collections. This individual will play a critical role in resolving overdue bills and collecting payments from hotels.

As a part of the Projects Team, this role requires someone who is highly independent, detail-oriented, and accountable, with the ability to manage their workload with minimal supervision. You will act as the final check to ensure all funds are properly accounted for before any payments are authorized. This is a full-time, salaried position and reports to our Operations Manager-Projects.

Daily Tasks and Responsibilities

Accounts & Billing

Maintain full-cycle billing with suppliers using existing software Manage account records Create, update, and send invoices Verify all charges prior to authorization Regularly review contracts to understand and build AR & AP timelines Ensure collections and payments follow contractual terms Make sure no money goes out without a clear record of payment in
Collections & Debt Resolution

Monitor accounts to identify outstanding debts Build and execute plans to collect overdue balances Find and contact suppliers to resolve unpaid bills Maintain consistent follow-up routines Take action to encourage timely debt payments Work with suppliers to determine a fair course of action Support and guide them through the process
Financial Administration

Investigate historical data for each bill or debt Process payments and refunds Resolve billing and credit issues Ensure funds are collected before releasing payments Act as the final checkpoint for fund disbursement within the Projects department
Team Support & Communication

Build rapport with suppliers and internal/external stakeholders Respond to inquiries promptly Escalate information to the Operations Manager when necessary Support department growth by meeting deadlines and stepping in where needed Mentor and support team members to grow both individual and departmental skills
Accounting & Reporting

Classify, examine, and analyze accounting records Prepare financial reports and statements as needed

Requirements

Proven ability to work independently Minimum 3 years' experience in an AR/AP or similar role Educational background in Accounting, Finance, or related field Master-level proficiency in Microsoft Excel Strong time management and organizational skills Proactive, self-starting mindset Experience understanding and managing credit card charges and ensuring all expenses are matched to incoming funds

Success in This Role Looks Like

You know where every dollar is; no payments are made unless all funds are accounted for The Projects Department runs smoothly with your consistent financial management Collections are up to date, followed up on, and documented Contracts are reviewed and followed with precision You require minimal oversight and are a go-to person for financial clarity within the team
Job Types: Full-time, Permanent

Pay: From $50,000.00 per year

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Vision care
Schedule:

Monday to Friday Weekends as needed
Experience:

Accounting/Finance: 2 years (required)
Language:

English (required)
Work Location: In person