Locate and contact debtors for payment-related inquiries & outstanding balances
Monitor assigned accounts to identify unresolved debts
Investigate historical data for outstanding invoices
Make recommendations and take action to encourage timely debt payments
Reconcile customer payments
Update account status & improve documentation
Handle customer questions & complaints
Create trusted relationships with debtors when possible, to avoid future issues
Alert superiors of debtors unwilling or unable to pay, when necessary
Work with other teams such as Accounting & Sales to capture information necessary for collections and update customer records
Work on other duties, as assigned
About You
Proven experience as collector - Call Center/Collection agency experience preferred
Ability to work cross-functionally
Experience in working with targets and tight deadlines
Working knowledge of MS Office and databases
Excellent communication and people skills
Apt in negotiating and persuading
Ability to be polite and compassionate without lacking confidence
High school diploma
Primary knowledge of relevant legal requirements a plus
Hourly Rate $23 - $26/hr
How to Apply Click the \xe2\x80\x9cApply Now\xe2\x80\x9d button and follow the instructions to submit your resume. Please note that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #393954.
You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client\'s requirements for this role.