Job Description

Overview:
Work Location: Toronto, Ontario
Compensation: $18-22 per hour based on experience
Please Note: Training for this role is conducted onsite at our Scarborough office - Remote work is available upon the completion of onsite training. Agents working remotely may be required to return to on-site work if remote performance does not meet established standards or expectations.
Toronto
1100-325 Milner Ave Scarborough, Ontario
Qualified candidates should live within one hour of the office location.
Transworld System Canada Inc. (TSI) is looking to add our next hire for growth within, TSI offers an inclusive environment with paid training that presents the opportunity to gain financial literacy, while being a part of the solution. Here at TSI we understand the importance of work-life balance and thrive to promote a culture that believes in our staff and not just numbers. We also take pride in encouraging a passionate drive within our employees through employee engagement activities, ongoing training, and contests.
Currently seeking Collection Agents in Major Banks, Government and Telecommunications portfolios.
Senior Collectors must have at least 3 years of 3rd party collections experience or 1 year student loan servicing experience. Responsibilities:
Agents will be required to contact consumers via telephone in an attempt to collect overdue accounts. During the process, collectors must be able to answer consumers' questions regarding their account and negotiate repayment.
Qualifications:

• Strong communication skills
• Excellent phone etiquette
• Acute computer skills
• Negotiate repayment arrangement
• Accurately update consumer account information
• Utilize various trace tools to locate consumer information
• Clearly document call results
• Exceed minimum performance requirements
• Adhere to strict security policies & procedures
• Adhere to provincial and state laws
• Bilingual is certainly as asset (English, French) but not required
• Various shifts are offered depending on the department evening shift for all departments availibility required
• High speed internet with ethernet cord connection (our system is not compatible with WIFI)
• Smart Phone with Microsoft Authenticator app to connect to VPN

TSICA
Pay Range: CAD $18.00 - CAD $22.00 /Hr.

Skills Required