Job Description

Overview:

Collections Representative position is responsible for supporting the company's global collections and credit risk management to ensure compliance with corporate policies and procedures.



This is a hands-on position that requires the individual to be able to multi-task in a fast-paced environment with effective communication. The ideal candidate will have strong analytical skills; demonstrated successful organizational skills; problem solving abilities. This individual performs accurately, and in timely manner, routine to complex collection activities related to past due accounts, AR inquiries, etc.

Responsibilities:
Manage all outstanding balances for customers and obtain payments. Contact customers with past-due accounts by phone and email to negotiate payments and secure commitments - Composes correspondence in the system of collections (high radius) based upon delinquency. Determines the most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed in accordance with departmental practices. Administer all collections according to required policies and procedures and perform all credit functions and assist customers in obtaining any missing documentation as requested (invoices/statements) Maintain records of all collection accounts by reviewing aged trial balance on a weekly basis and collecting on the highest outstanding balance/oldest outstanding accounts to reduce delinquency and bad debt. Ensures unapplied payments and credits are applied timely and correctly to customer accounts after communication with the customer - (Integrity of customer statements) Resolve customer disputes in a timely manner - Process and review account adjustments, resolve client discrepancies and short payments. Advises debtor with past due accounts of proper payment schedules and the principles of credit standings. Work closely with other departments, including sales, to address customer questions and resolve customer issues to ensure ultimately timely collections. Responsible for manually releasing account service holds for accounts in good standing. Responsible for monitoring and maintaining assigned accounts - customer calls, account adjustments, customer reconciliations and processing journal entries etc Provide exemplary customer service regarding collection issues, by following internal quality standards set by the organization. Escalate for management support any payment issues with customers if a dispute cannot be resolved. (payment plans)

Recommends accounts to be turned over to collection agencies or for litigation - prepares report of historical data to substantiate action to be taken.


Qualifications:
Excellent oral and written communication skills. Post-secondary degree and/or completion of community college courses in accounting related field. 2-5 years of previous work experience as collections representative. ERP Accounting systems (2 years SAP and high radius experience preferred).

#KM


About Us:

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.



Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.



Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.


EOE Statement:
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.