Job Description

Position: Credit and Collections Representative
Division: Corporate Financial Services
Department: Corporate Revenue
Term: 1 Permanent Full Time position available.
Closing Date: 10/13/2025
Labour Group: CUPE 59
Posting: 4664
Job Summary
Under supervision of the Collections Coordinator, this position is responsible for the collection of outstanding accounts, including utility accounts, property taxes, SARs, etc.
Duties & Responsibilities

• Participates in all phases of collection activities involving utility accounts, property tax, Sundry Accounts Receivables, and other related items.
• Processes Customer Information System (CIS) entries to progress accounts to the appropriate collections phase.
• Researches and responds to customer and staff inquiries related to the collection of outstanding accounts.
• Assists customers with service reconnections and ensures all proper procedures have been followed.
• Investigates customer accounts determined to be uncollectable and documents the required information in order to initiate further collections activities.
• Establishes deposit amounts required for commercial and residential services, as required.
• Makes recommendations regarding the effectiveness and enforceability of the various legislative and policy directives involving revenue collections activity.
• Assists with the collection, inspection and clerical duties involving business and taxi licensing, as required.
• Performs other related duties as assigned.

Qualifications
Education, Training and Experience Requirements:
? Graduation from a business college OR Post-secondary school certificate in business or related field.
? Four years' progressively responsible experience resolving concerns of external customers.
Knowledge, Abilities and Skills:
? Knowledge of corporate policies, procedures, Civic Bylaw and Provincial Acts as they relate to services offered by Corporate Revenue.
? Demonstrated ability to deal respectfully, courteously and tactfully with external agencies, other civic employees, and the public in difficult circumstances.
? Demonstrated ability to communicate effectively, orally and in writing.
? Ability to multi-task, meet deadlines, and manage several concurrent priorities.
? Ability to maintain confidentiality.
? Skill in the use of a computer using the Microsoft Office Suite.
Requires Security Check
Acceptable current Criminal Record Check (CRC) upon offer of employment.
Weekly Hours: 36.67
Salary Range: $62,488.08 to $68,892.72 CAD per annum (2025 rates)
Diversity, Equity and Inclusion
The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) "the good life", for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit
Accommodation
The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email talentacquisition@saskatoon.ca.
While we appreciate all applications we receive, only candidates under consideration will be contacted.
Our Recruitment Process: Application
Posting Closes
Resume Review
Pre-screen/Interview
Offer
Pre-Employment Conditions
Welcome to the City

Skills Required