Job Description

About the Company

With more than $3 billion in home improvement loans issued to over 500,000 Canadians, Simply Group (mysimplygroup.com) provides consumers with industry-leading, high-efficiency, home comfort equipment and financing solutions, to modernize their residential properties. Simply Group knows that its people are its greatest asset and is proud to be Great Place to Work-Certified since 2016, including Best WorkplacesTM for Women in 2021. Being Great Place to Workcertified creates a sense of unity within our team. We are proud to showcase this badge of honour because it reflects the contributions made by our employees to create a world-class community and culture.

At Simply Group, our goal is to maintain an inclusive work environment and workplace culture as we believe it is truly the foundation of our success. Our goal is to always stay driven, passionate, confident, trustworthy, grateful, and respectful, as delivering top-notch customer service and maintaining a positive work ethic is extremely important to our team. Our lines of business are smashing the status quo and raising the bar in consumer lending. We take an innovative look at the whole picture to offer innovative, comprehensive solutions that break down barriers and improve the lives of our customers and our dealers.

We offer a competitive salary, monthly bonus opportunities and company paid group benefits.

Job Summary

This role is responsible for resolving outstanding accounts from existing customers, resolving billing problems and reducing delinquencies.

Responsibilities

• Confirm the right party is reached to facilitate credit recovery discussions.
• Negotiate payment terms and methods which often requires reviewing account information, and/or asking probing questions in order to better understand potential objections to payment.
• Overcome stalls and objections by suggesting solutions for debt payment.
• Utilize payment options (credit cards, direct cheques) and secure information to allow administrative services to process.
• Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal and close accounts within certain guidelines.
• Advise management regarding collection strategy effectiveness for various portfolios when required.
• Help resolve higher level disputes when required.

Qualifications

• A completed Bachelor's Degree from an accredited university or a combination of post-secondary education and work experience
• A minimum of 2 years of experience in customer service, B2B and or collections
• Knowledge and experience in Collections with reference to third party collections and legal recovery preferred.
• Bilingual in French is an asset

Knowledge Skills and Abilities

• Excellent communication skills - verbal and written
• Sound knowledge of collections with reference to legal restrictions and the ability to read/interpret loan agreements
• Critical thinking skills with the ability to make sound decisions
• Strong negotiating and conflict management skills with the ability to problem solve effectively
• Ability to multi-task effectively in a fast-paced environment
• Results oriented, proactively seeks solutions and takes actions
• Positive attitude, highly motivated, and ability to work well independently and in a team environment.

All candidates will be considered, however only qualified candidates will be contacted. Simply Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Simply Group is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Team will work with applicants requesting accommodations at any stage of the hiring process.

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