Job Description

About us:
Founded in 2014, Spring Financial has spent the last 10 years simplifying the lending process for millions of Canadians providing a wide range of solutions to effectively manage various financial circumstances. In the process, weve become the largest fintech loan originator in the country with over 80,000 monthly applicants! Today, Spring offers personal lending, credit building, mortgages & savings products, and a growing range of financial services, all of which are made available to Canadians from the comfort of their own home and without having to visit a branch!
We have an ambitious roadmap that will enable us to build on our best-in-class customer acquisition and origination platform. Our goal is to create solutions and innovative new products for our end consumers, including next-gen credit cards and other data-based fintech products. We are dynamic entrepreneurs who operate with a real sense of urgency. We have created some of the best in market products and sales processes allowing millions of Canadians to get access to financing online, via text or over the phone - all from the comfort of their own home! To learn more about our offerings please visit our website here: www.springfinancial.ca.
PLEASE NOTE - This is full-time permanent, on-site position
Key Responsibilities:

• Lead, mentor, and manage the collections team to achieve performance targets and ensure high standards of customer service.
• Develop and implement effective collections strategies to minimize bad debt and improve recovery rates.
• Monitor and analyze collections metrics to identify trends and areas for improvement.
• Ensure compliance with all relevant laws and regulations.
• Handle escalated collections cases and negotiate payment arrangements with clients.
• Collaborate with other departments, such as finance and customer service, to streamline processes and improve overall efficiency.
• Prepare regular reports on collections activities and performance for senior management.
• Stay up-to-date with industry best practices and regulatory changes to continuously enhance the collections process.

Qualifications:

• Bachelors degree in finance, business administration, or a related field.
• Minimum of 5 years of experience in a collections role.
• Proven experience managing a collections team and achieving performance targets.
• Strong knowledge of collections practices, laws, and regulations, particularly in the Canadian context.
• Excellent leadership, communication, and negotiation skills.
• Proficient in using collections software and other relevant tools.
• Ability to analyze data and develop actionable insights.
• Strong problem-solving skills and the ability to handle challenging situations effectively.

This is a truly exciting time to join Spring Financial and we are looking forward to doing great things together! In addition to a competitive salary, we provide:

• Comprehensive health, dental and vision coverage
• A great work environment in the heart of Downtown Vancouver
  
• GRSP matching program
• Transit-Friendly Employer (Transit allowance)