Job Description

Company Description

Momentum Financial Services Group, formerly Money Mart Financial Services is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 700 locations and robust digital and mobile platforms, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart brand and in Quebec as Insta Cheques and in United States as Money Mart and The Check Cashing Store.

Our highly skilled workforce puts customers first in everything we do. We serve millions of people annually with diverse and innovative financial products and services. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services. We embrace diversity and offer a fast-paced work environment.



GENERAL FUNCTION

Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.

DUTIES/RESPONSIBILITIES

• Collect payments on past due bills.
• Make outbound and accept inbound calls to collect payments from customers that are delinquent on their loans.
• Representatives will provide customer solutions and negotiate payment arrangements with customers.
• Create a list of people who have not made payments.
• Organize list according to severity of delinquency.
• Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
• Inform clients of overdue accounts and amount currently owed.
• Review terms of sale or loan documents.
• Ensure all customer information is correct, including phone numbers and addresses.
• Record new commitment to repay debt.
• Send statements of delinquencies to credit bureau.
• Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.
• Purge records if debt has been satisfied.
• Report satisfied debts to credit bureaus.
• Follow federal and state laws dealing with debt collection.
• Print reports for management.

• High School diploma/GED
• General windows-based computer knowledge

• Prior call center, collections or sales background strongly preferred
• Experience in working as a collection agent within a financial institution
• Sound knowledge of collection practices, regulations and procedures, and telephone mannerisms
• Solid understanding of repayment schedules and bad debt management
• Proficient in preventing losses, controlling delinquent balances, and collecting delinquent accounts

• Bilingual (English and French required)
• Excellent communication, sales, and negotiation skills
• Exemplify quality customer service skills
• Strong attention to detail and problem-solving skills
• Must be an analytical and a critical thinker
• Results-oriented and self-motivated
• Ability to adapt to change
• Hard working with excellent attendance
• Ability to type 20 words per minute
• Ability to work in a fast-paced team oriented working environment.