Job Description

Company: Peninsula Employment Services Limited

Job Title: Collections Administrator

Location: Toronto, ON

Full/Part-Time: Full Time

Salary: $50,000 to $55,000

About Us

Peninsula Canada is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy, BrightHR Software and Peninsula brAInbox AI. We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland and Labrador; with foreseeable plans of branching out to all provinces in Canada! Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada. We employ over 2,500 people globally! Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.

About this role

This role involves working within the Finance department at our Downtown Toronto Head Office, actively responsible for collections.

The position is suitable for an individual who is diligent, proactive and an excellent communicator, with prior finance team experience, who can work in a diverse yet structured environment. The post holder will have relevant experience in collections and will enjoy the challenge of assuming responsibility for several different processes including data entry, cash reconciliation, and cancellation of contracts within a supportive team environment. The role requires an investigative mindset towards problem-solving and dealing with sensitive client-related situation.

Day-to-Day Duties and Responsibilities

• Contacting clients in relation to their overdue accounts, payment, and service queries
• Negotiating with debtors according to company protocol for resolution (i.e., explanation of collection procedures and discussion of payment options)
• Ensure aging is in good standing as per company policy
• Manage incoming correspondence and make necessary notes across various systems
• Preparation of daily PAD excel file to process for AR Manager
• Investigate and resolve invoice-related issues
• Process incoming customer payments through PAD, credit card and cheque
• Setting up payment schedules accordingly to the contract payment terms
• Liaise with clients, service, and legal departments
• Various administrative/finance tasks

Education/Experience

• College/University Diploma
• 1-2 years of collections experience

Minimum Requirements

• Ability to effectively resolve complex and difficult customer situations
• Exceptional communication skills, both verbal and written
• Excellent analytical and research skills

Why work at Peninsula Canada?

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location
• Vacation Days increase after 2 and 5 years\' service
• Ask about our Peninsula Days, and more!

Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture. Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process.

Peninsula Canada