Job Description

Emergency Medical Care Inc. (EMC) is a wholly-owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and medical communications operations in Nova Scotia through a performance-based contract with the provincial government\'s Emergency Health Services (EHS) division and the Department of Health and Wellness. EMC also operates TeleHealth 811 Mental Health and Addictions for Nova Scotia and Prince Edward Island for the Department of Health.

EMC delivers a high-quality pre-hospital care program and Telehealth service to Nova Scotians every day. We achieve this through more than 1,400 employees, including highly-trained paramedics, nurses, medical communication officers, and support staff.

As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives and acting in a manner that fosters a culture that focuses on patient safety and a healthy, safe and respectful workplace.

Job Title: Billing & Collections Administrator

Department: Billing

Competition: 85936

Internal/External: Both

Employment Type: Full Time Permanent

Location: Dartmouth, Nova Scotia

Salary: Comprehensive Compensation

Reports To: Manager

Nature and Scope:

The Billing & Collections Administrator is responsible for overseeing the day-to-day ambulance service fee receivable collections for EMC/EHS. Major components of the position include the implementation of EMC collection policies, the assignment of functions and the implementation of changes to improve the overall collection level of the billing department, review status of delinquent accounts and initiation of appropriate collection processes. Assessing and improving overall collection performance is expected - both current and long term, to meet company objectives.

In a capacity covering a broad range of duties, the mission will be to keep the overall operational status efficient, while meeting or exceeding customer/patient expectations. The incumbent communicates the company philosophy and policy so that there is shared realization of the company\'s goals in the billing department. As an employee of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Duties and Responsibilities

The position entails, but is not limited to the following:

• Reviews status of delinquent accounts (i.e.

30 days) and initiates collection action by contacting each account and taking appropriate action according to the age of the account. * Notifies customers of delinquent accounts according to due dates. Issue past due letters monthly in accordance with company policy, issue late notice letters to customers who are not current, monitor results, and follow-up with customers as necessary.

• Initiating customer telephone contact to seek payment and research customer invoice and payment history
• Closely monitor high balance accounts by completing various reports on each type of transport, analyzing each account balance, last payment, etc.
• Direct bill Medavie Blue Cross for Veterans, Canadian Armed Forces, , and Interim Federal Health Clients.
• Work directly with the Accounts Receivable Administrator pertaining to bankrupt and consumer proposal accounts.
• Complete year-end accounts receivable bad debt write offs, as well as monthly small balance write offs including overpayments and underpayments on accounts
• Ensures the goals of the company with respect to customer service are carried out by dealing with all customer inquires relating to billings and/or EHS/EMC billing policies. Inquiries are to be dealt with in a timely, effective and consistent manner.
• Prepare monthly collection percentage report, including type of transport percentage as well as overall total monthly collection percentage.
• Recommends repayment plans that contribute to overall improvement in collections while considering the individual circumstances of our patients.
• Provides high-quality customer service for large volume of billing inquiries.
• Assist with other billing & collections related duties as required.
• Provide relief cover for EMC receptionist.
• Demonstrates superior conflict resolution skills: balances assertiveness and sensitivity. Successfully mediates conflict between patients, EHS and the organization to achieve a successful outcome.

Qualifications and Requirements

Education / Experience:

• Business degree or diploma from a post-secondary institution is preferred
• Collections experience is considered an asset
• Experience researching and resolving customer-billing issues.
• Experience in developing and analyzing Accounts Receivable reports.
• Knowledge and/or expertise in finance and accounting preferred

Knowledge & Skills:

• Proven and effective customer service telephone skills.
• Ability to quickly learn and effectively use various computer billing and reporting systems such as Great Plains
• Possess strong analytical and organizational skills,
• Proficient in Microsoft Office applications; including Excel and Word
• Excellent written and verbal communication skills.

EMC falls under the Nova Scotia provincial protocol for mandatory COVID-19 Vaccination. In accordance with this mandate, subject to any approved accommodation, all new employees hired or existing employees (applying for new positions) will be required to be fully vaccinated against COVID-19. For clarity, "fully vaccinated" means 14 days or more after receiving the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.

Our goal is to be a diverse workforce representing the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates, including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, and persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

We thank all applicants for applying, however only those selected for an interview will be contacted.

Medavie Blue Cross