Job Description

Position: Collections Administrator
Location: Toronto

Are you a collections professional looking to take on a full-time permanent position with a top employer that offers a very comprehensive compensation plan and full benefits package? Do you want to work with a company that loves to promote from within? If this sounds like you, then read on!

Our client, a leader in their field, is currently seeking a Collections Administrator to join their team on a remote basis. Training will be required on site in the GTA.
This is a great opportunity for an individual who has collections experience preferably in automobile financing and wants to join a great company!

Duties and responsibilities of the role include:
- Provide excellent service while ensuring exceptional results in the collection of financial loans
- Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers
- Use company-specific policies and procedures to maintain and coordinate firm payment recovery
- Assess and mitigate risk by referring accounts for further action
-Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon
- Achieve individual collection targets to meet Department and company-wide goals
- Complete other collection responsibilities, as assigned.
Working Hours:
You have flexible availability to work. Working hours can range anywhere between 8:30 a.m. to 9 p.m. EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating: 8:30 a.m. to 5:00 p.m., 9:30 a.m. to 6:00 p.m., 12:30 p.m. to 9:00 p.m., and two Saturdays a month.
What you can possess to excel in this role:
- Post-secondary education in business administration is an asset or related equivalent experience
- At least 1 year of prior experience in either a call center, customer service, collections and/or consumer loan industry
- Excellent verbal and written communication skills in English
- Ability to thrive in a fast-paced, ever-changing environment
- Amazing conflict resolution skills and the ability to make decisions independently
- Ability to remain calm while solving issues and have the patience to de-escalate difficult situations
- Must be tech-savvy and proficient in Microsoft Office Suite and Outlook
- Experience with skip tracing and familiar with using 411, social media, and a good working understanding of credit bureaus
- Must be a team player and collaborate well with various teams and departments.
Apply today and be part of a growing and rewarding team! Please send your resume in Word format to Ancy D Cunha at ancy.cunha@quantum.ca.

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Services de Gestion Quantum Lt\xc3\xa9e

Founded in 1968 in Montr\xc3\xa9al, Quantum has established a strong reputation as the full-service human resource partner of choice for providing unique and effective recruitment solutions that meet our clients complex staffing needs. Our unwavering...

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