Job Description

Description :
Role Overview
Reporting to the Manager Collection Solutions, the Collection Solutions Officer provides critical support in the administration of collection processes, ensuring accurate documentation, timely communications, and regulatory compliance. The Collection Solutions Officer is a knowledgeable and confident ambassador dedicated to identifying member needs and providing advice and solutions that empowers members to lead their own financial responsibilities in order to enjoy long term financial health while minimizing potential loss, risk and/or liability to Assiniboine Credit Union. This role supports operational efficiency by handling administrative tasks and facilitating key reporting and follow-up activities, allowing the senior team to focus on complex collections and legal work. This role supports ACU's commitment to rural and agricultural communities, francophone services, values-based banking, respectful workplace and diversity, equity and inclusion.
Key Accountabilities

• Identify opportunities in an effort to assist members to strengthen their financial situation while working with team members, departments, branches and external members to minimize potential loss, risk and/or liability to Assiniboine Credit Union,
• Leads all delinquency management activities on an assigned collection portfolio in accordance with collection policies and procedures,
• Control delinquency through negotiation and communication with the member(s) subsequent to any workout loan being granted and maintaining a systematic collection procedure for early identification of problem accounts.
• Analyze each delinquent file by means of critical thinking skills and negotiation strategies to provide each member sound direction and guidance to help inspire financial strength, financial accountability and commitment,
• Identify and prepare workout situations for eligible members ensuring all relevant information is included and analyzed in supporting recommendations,
• Review, audit and action all delinquency, property tax arrears/sale, condo/builder's liens and cancelled fire insurance; follow up ensuring compliance expectations are completed to minimize risk or liability to ACU.
• Exhibit professionalism and respond promptly to all internal and external inquiries and requests to ensure excellent member service at all times,
• Ensure all inquiries, information requests, administrative duties and transactions are completed accurately and efficiently,
• Develop clear precise summaries on My Member and DNA to ensure proper follow up is completed in a timely manner.
• Lead process improvement initiatives by way of:

• Identifying areas and develop processes to streamline performance and administrative methods with proven savings in either time, effort and/or waste.
• Identifying and taking the initiative to analyze, implement, clearly communicate, and train all others on the transformation.
• Create and/or update procedure(s) as required.
• Lead the completion of daily Pay-no-Pay administration.
• Conduct credit and PPSA investigations as required.
• Accurately complete all bankruptcies and consumer proposals while ensuring timelines are followed
• Prepare monthly, quarterly, and annual reporting requirements for CMHC, Sagen and CUMIS along with mandatory reconciliations and audit checks.
• Participate in all internal and external audit requirements. Demonstrates understanding of ACU's commitment to rural and agricultural communities, francophone services, values-based banking, respectful workplace and diversity, equity and inclusion.
• Ensure that all programs, policies and process are implemented in a manner that supports the organization's mission, vision, and values.
• Observe and adhere to all credit union policies and procedures on internal control and risk management including security requirements.
• Employees are required to keep strictly confidential the affairs of anyone whose private information becomes available to them in the course of their duties.

Qualifications
Education and Experience
The competencies for this position typically obtained through the achievement of a grade twelve diploma, plus a minimum of 4 years' experience in credit and/or collections required and 2 years of demonstrated experience in an administrative role.
Key Occupational Skills

• Exceptional negotiation and communication skills
• Creative thinker, problem solver with a member centered approach and a strong drive to continuously improve and challenge the status quo.
• Strong analytical and problem-solving skills.
• Strong time management, multi-tasking, and organizational skills
• Strong ability to build effective working relationships with all levels.
• Disciplined self-starter working both independently and as part of a team.
• Computers and software applications - Microsoft Office Suite is required; Credit Union Banking software is an asset.
• Financial management knowledge, including credit risk and consumer lending is an asset.

Location & Work Environment
Fully remote but may be required to come in occasionally in line with Business needs
WHO WE ARE?
As a Certified B Corporation and one of Manitoba's Top Employers (2024), the culture of Assiniboine Credit Union is supportive of the individual while focused on the greater community. You'll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.
Choosing to work at Assiniboine Credit Union means that you'll be working for an organization that:

• puts people, planet and prosperity first,
• values diversity and inclusion,
• is focused on social and environmental responsibility,
• supports employees through training programs and long-term career development,
• offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.

If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align.
If you are interested in applying for this position, please submit your application by Monday, November 17, 2025, 4:00 pm CST. We thank everyone who applies, but only candidates selected for an interview will be contacted.
We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.

Skills Required