Job Description

Requisition ID: 331326

Position Number: 20030098

Posting End Date: Open Until Filled

City: Winnipeg

Site: Misericordia Health Centre

Work Location: Misericordia Health Centre

Department / Unit: Dir of Prov Health Contact Centre

Job Stream: Clinical Support

Union: Exempt

Anticipated Start Date: ASAP

FTE: 1.00

Anticipated Shift: Days;Standby coverage as required

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We\'re united by a shared commitment to excellent and equitable health care.

Position Overview

The Clinical & Quality Initiatives Coordinator is a member of the Provincial Health Contact Centre (PHCC) Clinical Team reports to a Manager of the Provincial Health Contact Centre. The quality coordinator\'s responsibilities include inspecting materials, processes, implementing management actions, and contributing to the development of policies and procedures. Supports quality and educational programs for existing and emerging programs, both clinical and health-related.

Responsibility includes providing the tools and acts as a resource for the Managers to achieve PHCC programs objectives and standards. Identify broad program issues and service needs, developing and coordinating the response. Responsible for clinical review including call recordings, of clinical protocols and health education documents in alignment with most current evidence-based practices that meets the standards for Manitoba.

Experience

• Over five (5) years\' experience working in protocol-driven, health environment with an emphasis on customer service, quality management, and operational and clinical excellence.
• Strong clinical knowledge and experience is required to assess quality of call recording.
• Working knowledge of primary care and the health care system in Manitoba is essential.
• Experience developing and enhancing information systems to ensure operational and clinical excellence.
• Experience assimilating data from multiple sources, analyzing and making recommendations related to education, quality and operations to resolve issues and improve clinical and allied health operations.

Education (Degree/Diploma/Certificate)

• Current registration with CRNM required.
• Masters of Nursing an asset.
• It is recommended that, at minimum, staff possess the Family & Friends category of training.

Certification/Licensure/Registration

• Current registration with CRNM required.

Qualifications and Skills

• Works within MHC\'s core values, philosophy, vision, CQI goals, policies and procedures.
• Ability to function as an effective member of an interdisciplinary team, including collaboration, team work and good communication skills.
• Proven ability to undertake complex analysis together with superior oral and written communication skills to present opportunities for improved operations.
• Leadership experience preferred
• Ability to mentor and teach.
• Excellent interpersonal skills.
• Good time management skills.
• Self-directed work style with the ability to work as part of a team.
• Proven ability to understand technology and assess applications to determine quality and educational impacts to improve contact centre operations.
• Knowledge and experience working with project management techniques.
• Significant experience working with Microsoft Office and related products.

Physical Requirements

• Physical health to meet the requirements of the position.
• High stress due to a fast-paced, rapidly changing environment in maintaining and ensuring timely updates to health care information and resources in ensuring appropriate service delivery is met provincially.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Winnipeg Regional Health Authority