Job Description

Clinical Support Coordinator (Part-Time Independent Contractor - Potential to Full-Time)

Location:

Hybrid (Whitby, ON) or Fully Remote

Hours:

~15 hours/week (flexibility required)

Compensation:

$20.00 -$22.00/hour (based on experience)

Start Date:

Flexible

About LiveWise Associates Inc.

LiveWise Associates Inc. is a leading private psychotherapy clinic serving children, teens, adults, couples, and families. We deliver compassionate, client-centered care through a diverse team of therapists committed to healing, growth, and mental wellness.

At LiveWise, we value collaboration, integrity, and personalized support--starting from the very first client contact. Our administrative team plays a vital role in maintaining a seamless, welcoming experience that helps every client feel heard and supported.

About the Role

We are hiring a Clinical Support Coordinator with flexible availability to join our growing administrative team. The incumbent will play a key role in supporting clinic operations, enhancing client intake, and maintaining retention systems. This role is an excellent opportunity for psychology students or university students who are eager to gain meaningful experience in a mental health setting.

The ideal candidate will bring enthusiasm, reliability, and a genuine interest in client-centered care. While previous experience in a mental health or healthcare environment is an asset, we also welcome applicants who are looking to build practical skills and grow their knowledge in the field.

This is a performance-based role with the potential to transition to a full-time position based on the successful achievement of key performance indicators (KPIs), including:

Conversion of new leads after free consultations and therapist matching Timely follow-up with prospective, current, and past clients Strong retention rates through exceptional phone communication and responsiveness

Required Availability:

Minimum of one weekday and one day during weekends, with a minimum of 15 hours of availability per week (exact schedule to be finalized with the successful candidate).
For more information about the nature of an independent contractor role, please view the following article: https://stlawyers.ca/law-essentials/independent-contractors/ontario/

Key Responsibilities

Manage new client intake, therapist matching, and consultation follow-ups Follow up with prospective clients to increase service uptake and conversions Schedule appointments, manage calendars, and monitor cancellations Maintain accurate and confidential client records using Jane Handle billing, invoicing, and insurance claim coordination Respond to client emails and phone inquiries with professionalism and empathy Support the Lead Administrator and Clinical Director with additional administrative tasks as needed

Ideal Candidate Profile

Proven experience using Jane App in a private therapy or health clinic (strongly preferred) Experience in healthcare, customer service, or mental health admin (strongly preferred) Excellent phone and email communication skills Detail-oriented and able to manage multiple priorities under deadlines Strong follow-up skills with a client-centered, proactive approach Ability to work independently and adapt to a growing team Familiarity with direct billing and third-party insurance processing (asset)

Why Join LiveWise?

Opportunity to grow into a full-time leadership or operations management role Make a direct impact on client care and clinic success Work with a team that values diversity, equity, and inclusion Hybrid or fully remote flexibility Mentorship from experienced clinicians and administrators A collaborative and supportive workplace culture

Commitment to Equity

LiveWise Associates Inc. actively promotes an inclusive and accessible work environment. We encourage applications from qualified individuals of all backgrounds, including Indigenous peoples, racialized persons, members of the 2SLGBTQIA+ community, persons with disabilities, and newcomers to Canada.

If you require accommodation during the hiring process, please contact us at intake@livewiseinc.com.

How to Apply

Send your resume and brief cover letter to intake@livewiseinc.com with the subject line Clinical Support Coordinator.

Applications must be submitted by 5:00 PM EST on Monday, September 22nd.

We look forward to welcoming a driven and compassionate administrative professional who is excited to grow with us.

Job Type: Part-time

Pay: $20.00-$22.00 per hour

Expected hours: No less than 15 per week

Benefits:

Flexible schedule Work from home
Application question(s):

Are you located within Canada? Please answer yes or no and confirm which Province you reside in. Do you have prior experience using a practice management software such as Jane? Please answer yes or no and state how many years of experience you have (if applicable). Rate your comfortability with phone communication, particularly in relation to client intake. Enter a number from 1-5, with 1 being not comfortable at all and 5 being extremely comfortable.
Work Location: Hybrid remote in Whitby, ON L1N 2C3