Job Description

Job Overview

Echelon Wellness is a patient-focused organization striving to enhance the health and well-being of specialized populations through patient care. Our focus is on providing exemplary physical and mental health care for military and RCMP veterans.

Echelon Wellness is seeking a Clinical Support Administrator, reporting into the Finance Manager, to join our team in Toronto, and supporting our clinical operations across Canada as we continue to grow and expand.

Responsibilities

Manage EMR charges for completed patient appointments, ensuring accuracy of service information Call insurance providers daily to obtain and follow up on billing authorizations Set up and manage patient care plans Submit client billings through insurance provider, ensuring accuracy and required documentation for all claims Investigate and address billing and payment discrepancies in coordination with clinic staff and insurance provider Application of invoices and payments in EMR system Reconcile payments and maintain accurate billing records in EMR system Manage outstanding receivables and follow up on past due invoices Assist and support operations leadership with clinic administration as required

Qualifications

Strong attention to detail Excellent communication skills Ability to perform repetitive tasks Proficient in Microsoft Office (Outlook, Word, Excel) 1 - 2 years experience in a similar role (preferred)
Job Type: Full-time

Pay: $21.00-$23.00 per hour

Expected hours: No more than 40 per week

Benefits:

Casual dress Dental care Extended health care Flexible schedule Life insurance On-site parking Paid time off
Ability to commute/relocate:

North York, ON M3K 1Z3: reliably commute or plan to relocate before starting work (required)
Application question(s):

Consider the following scenario: Its close to the end of your shift and you just finished submitting all insurance claims for the day. An operations manager calls you and tells you some of the claims submitted were incorrect and need to be resubmitted urgently. Describe step by step how you would respond and resolve this situation including who you would communicate with and what options you would consider. Why do you want to work for Echelon Wellness?
Experience:

Administrative: 1 year (required)
Work Location: In person