Job Description

Clinical Reception Lead

ATHX Performance LTD

- Edmonton, Alberta
Full-time | Permanent

About ATHX Performance LTD

ATHX Performance is a high-performance, multidisciplinary clinic dedicated to delivering exceptional care in chiropractic, massage therapy, acupuncture, and rehab services. We pride ourselves on client service, clinical excellence, and a team-first culture.

We are currently seeking a

Clinical Reception Lead

to join our team full-time. This is a key leadership position responsible for the smooth daily operation of the clinic's front desk and client services.

What You'll Do

Lead front desk operations and maintain a smooth daily workflow Greet clients, check them in/out, and manage appointment flow Coordinate practitioner schedules across multiple disciplines Respond to client inquiries via phone, email, and in-person Process payments and handle insurance billing accurately Train and support reception team members (if applicable) Monitor inventory and office supply needs Maintain a professional, organized, and welcoming environment Report reception metrics and client flow trends to management

What We're Looking For

2+ years of reception or administrative experience (clinic or wellness setting preferred) Previous leadership or supervisory experience is a strong asset Experience with JaneApp or similar scheduling software Excellent communication and multitasking skills Confident handling insurance billing and payment processing Highly organized, detail-oriented, and self-motivated Reliable, professional, and client-focused attitude

What We Offer

Competitive hourly wage or salary based on experience Staff discounts on health and wellness services Supportive and professional work environment Opportunities for growth within the clinic

Job Type:

Full-time

Schedule:

Day shifts, some evenings and weekends may be required

Experience:

Reception/Administrative: 2 years (required)

Location:

In person at our clinic

To Apply:

Submit your resume and a short cover letter through Indeed or E-Mail our GM at laura@athxperformance.com

Only selected candidates will be contacted for interviews.

Job Type: Full-time

Expected hours: No more than 40 per week

Benefits:

On-site parking
Work Location: In person

Expected start date: 2025-09-02