Job Description

About Us:

Harbourview Family Health Team (HFHT) is a well-established primary care team based in Thunder Bay, dedicated to delivering high-quality, team-based care to our patients and their families. Our interdisciplinary team includes nurse practitioners, registered nurses, a registered dietitian, social workers, administrative professionals, and 14 family physicians.

HFHT is currently in an exciting phase of growth and transition. As we expand and evolve to better meet the needs of our community, we are focused on strengthening our collaborative care model, enhancing patient access, and supporting innovation in primary care delivery.

We are a forward-thinking and enthusiastic group that values integrity, teamwork, and continuous learning. We're looking for team members who are not only passionate about providing the right care at the right time, but who are also eager to contribute to a dynamic organization shaping the future of primary health care in our region.

Job Summary:

We are seeking qualified applicants to lead our clinical programs and our allied health team to delivery comprehensive, innovative, and high quality primary care with the right provider at the right time.

As a key member of our leadership team, our Clinical Program Manager will lead, coordinate, and collaborate with our team to develop, manage, and monitor clinical service delivery. Working to their full scope of practice, the successful candidate will have a clinical degree and be registered with their college, have expertise in the areas of program development and management, have demonstrated experience in integrating evidence-based design into practice, and will be a supportive leader who can foster a health organizational culture.

Key Responsibilities:

Lead the development and monitoring of clinical performance metrics and outcomes

Work collaboratively with interdisciplinary team members to support patient care planning and coordination

Oversee the allied clinical team, managing scheduling and manage clinic coverage to maintain seamless are

Integrate evidence-based programming and practices into clinical programs, enhancing the quality of care for patients

Support clinical program delivery research projects

Contribute to strategic direction of Harbourview Family Health Team both internally and within the greater context of primary care services in Thunder Bay

Guide professional development initiatives and evaluate continuing education requests

Manage vaccines and immunizations, ensuring safety and proper storage

Maintain and update medical directives, policies, procedures.

Foster communication across teams, and promote

Coordinate clinical student placements, including onboarding

Maintain professional relationships with service providers and related organizations

Ensure confidentiality and exercise appropriate discretion when handling sensitive client and personnel information

Follow all organizational policies and procedures to maintain a safe work environment

Attend required training sessions and comply with all health and safety standards, including WHMIS

Other duties as required

Work Environment:

Reporting to the Executive Director, the position is in-person and works in close partnership with the leadership team, including the lead physicians. The Clinical Program Manager is an integral part of our service delivery, overseeing clinical programming and ensuring patients receive the right care at the right time while also supporting a positive and innovative organizational culture.

Qualifications:

Experience in leading teams or formal leadership position - 2 years

Current certification of registration with a registered college for clinical practice

Masters in health care administration, business, or other health-related field - preferred

Certifications in project management, lean six-sigma, leadership, and inclusivity - preferred

Current licensure as a clinical health care provider

Demonstrated experience in a health care, primary care or family health team setting

Proficient in evidence-based practices for primary care delivery, with a focus on health promotion, disease prevention, and chronic disease management

Clinical and assessment skills, with demonstrated competence in collaboration, critical thinking, and innovative problem-solving

Excellent written and oral communication skills

Strong organizational and time-management abilities

Effective both independently and as part of an interdisciplinary team

Proven ability to take initiative and contribute to team activities, organizational development, and quality improvement initiatives

Demonstrates leadership within the clinical team and a commitment to supporting a collaborative, team-based care model

Bilingualism (English/French or other languages) is an asset

Job Types: Full-time, Permanent

Pay: From $93,853.00 per year

Benefits:

Company pension Dental care Extended health care Flexible schedule Life insurance On-site parking Paid time off
Language:

English (preferred)
Work Location: In person