Resolve Counselling is a multi-service not for profit agency. We are committed to offering high quality counselling and community services in a professional and compassionate environment.
Resolve Counselling Services Canada acknowledges that our Kingston location is situated on traditional Anishinabek, Haudenosaunee, and Huron-Wendat territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land.
Resolve Counselling Services Canada fosters a working environment that reflects our community's diversity and respects people's dignity, ideas and beliefs. Resolve Counselling Services views diversity as its strength and encourages people from all backgrounds, including but not limited to women, racialized groups, Indigenous peoples, Persons with Disabilities and persons who identify as members 2SLGBTQ+ communities, to apply.
Fluency in French and/or other languages would be considered an asset.
Job Purpose
Responsible for leadership of the people and programs with the clinical services portfolio including family, youth and women-focused programs.
Key Accountabilities
Strategy, Planning and Reporting
Participates as a member of the senior leadership team
Collaborates in the development of agency-wide strategic and operational plans; includes input into budgetary, risk management & quality assurance considerations
Develops business plan for the fee-for-service counselling and Workplace Wellness consulting program; oversees proposal submissions, contract development and execution when required
Ensures performance metrics are developed, tracked, and reported; ensures optimization of information systems and data management processes.
Identifies & reviews operational risks; develops recommendations and action plans
Develops, maintains, and aligns internal policies and procedures to operational excellence and legislative and regulatory environment
People Leadership
Ensures an effective organizational model and clarity in roles and responsibilities
Leads workforce planning and talent strategy including recruitment/ retention efforts
Provides day-to-day leadership and performance management of team members; facilitates team meetings
Engages staff in the development, review, and establishment of clinical policies, procedures and future priorities
Monitors departmental culture and productivity; intervenes when necessary
Sensitive to issues related to Equity, Diversity and Inclusion
Completes performance reviews as scheduled
Financial Management
Develops, monitors and updates annual budgets, tracks variances, and balances expenditures within program and services allotments
Analyzes financial data to inform decisions around viability, expansion, reduction, and restructuring of programs and services
Manages specific program financial allocations
Reviews and updates service agreements for programs; identifies opportunities for new agreements with appropriate stakeholders
Identifies potential sources of revenue; develops grant & funding applications
Stakeholder Relationship
Develops new client/customer base for fee-for-service counselling and Workplace Wellness consulting programs; works with existing client/customer base to maintain positive relationships
Establishes and maintains effective communication and coordination with internal and external stakeholders including community agencies, service providers and government funders. Submits reports as required.
Participates on committees and working groups (local, regional, and provincial); provides input and advice, and undertakes research and information gathering to inform decisions
Manages client or community complaints; problem solves around challenging situations; attends meetings or case conferences as needed.
Participates in Board of Director meetings as required.
Collaborates on organizational community engagement/awareness strategy including submissions to social media, communication with media, community presentations, etc.
Education and Experience
Completion of a post-secondary degree in social work, psychology, or related field.* Minimum of 5years previous experience in clinical service in a not-for-profit organization, including a minimum of one in a leadership role utilizing the skills and abilities referenced above
Other Required Qualifications
Familiarity with EMHware software an asset.
Valid driver's license and proof of appropriate car insurance
Successful completion of vulnerable sector CPIC
Job Types: Full-time, Permanent
Pay: $80,000.00-$88,000.00 per year
Benefits:
Casual dress
Company events
Dental care
Employee assistance program
Extended health care
Flexible schedule
Life insurance
Mileage reimbursement
On-site parking
Paid time off
RRSP match
Vision care
Wellness program
Work Location: In person
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