Job Description

Clinical Informatics Specialist

BC Mental Health & Substance Use Services

Vancouver, BC

Do you have a clinical background, and are keen to exercise your IT and project management expertise as part of a large-scale, multi-year project projected to transform the future of health care? As a Clinical Informatics Specialist with BC Mental Health & Substance Use Services, you will lead and support clinical work flow design and change initiatives in support of the strategic roadmap of the Clinical & Systems Transformation (CST) implementation.

Due to the nature of this role extended hours may be scheduled during go live periods.

Reporting to the Director, Clinical Informatics, or designate, the Specialist, the subspecialty of all medical specialties transforms health care by analyzing, designing, implementing, and evaluating information and communication systems to improve patient care, enhance access to care, advance individual and population health outcomes, and strengthen the clinician-patient relationship. Clinical Informatics sits at the intersection of information science, information systems, workflow and processes, leadership and management and clinical care. It is how data is acquired, structured, stored, processed, retrieved, analyzed, presented, and communicated. The Specialist leads and promotes the integration of computer and communications technologies and clinical change initiatives that automate and/or enhance evidence based clinical practices, access to patient/client information and clinical documentation via the Electronic Health Record (EHR) in collaboration with clinical leaders, service and program managers and directors, physicians and staff.

As an integral site/service/program/organization based member of a multi-disciplinary leadership team, the Specialist works to increase the effectiveness, efficiency, accountability and sustainability of clinical initiatives that assist in the successful transitioning to a fully integrated EHR throughout PHSA programs and services.

What you\xe2\x80\x99ll do

• Provide clinical informatics leadership when participating in business and clinical systems reviews and needs assessments for assigned areas, projects and departments in PHSA; serve as a consulting resource to information technology leadership, project teams, other members of the organization and peer health authorities regarding requirements for nursing/providers and clinical information, electronic documentation practice, and electronic health information.
• Provide leadership and support to the clinical systems training team, participating in the planning, coordination, scheduling, implementation and evaluation of education programs to meet the learning needs of electronic health information system users.
• Observe and evaluate clinical practice to determine staff/provider education needs related to the use of technology in practice and process redesign. Provide leadership to nursing and clinical staff and/or coaching to providers to incorporate advances in clinical informatics and the development of electronic health records into practice. Assess end user competency assessment and intervention, including developing corrective learning plans in partnership with management and front line leadership.
• Collaborate with members of the IMITS department and other organizational programs/departments and partner affiliates related to system wide practice and workflow change initiatives, practice innovation and redesign, documentation/nomenclature standards and the electronic health record. Lead and participate in steering committees and taskforces for PHSA clinical informatics and information technology initiatives. Lead and coordinate a collaborative team-based framework that incorporates resources from other departments, programs, and vendor partners as it related to clinical systems implementations.
• Work with the security management and application analysts to identify innovative approaches and standards for information capture, storage and retrieval that ensure the management of and secure access to personal electronic health information. Participate in error correction/data integrity activities and audit processes to ensure quality data collection and system efficiency.

What you bring

Qualifications

• A level of education, training and experience equivalent to a Bachelor\'s degree in a related health discipline such as Nursing, Allied Health or patient care/clinical related specialty and a minimum of three (3) years\xe2\x80\x99 experience in a health care environment, including extensive experience using related computer technology, clinical change management, and/or project leadership.
• Experience implementing/supporting integrated clinical system environments is an asset.
• Current full practicing registration with the applicable provincial College or Association is required.

Skills and Knowledge

• Policy and procedure development and/or clinical documentation standards, business process analysis and reengineering techniques.
• New trends in clinical practice and information systems.
• Project management practices, methodologies and principles.
• Excellent interpersonal, presentation, oral and written communication skills.
• Strong organizational and time management skills.
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission\xe2\x80\x99s 94 Calls to Action (2015), In Plain Sight Report (2020), BC\'s Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC\'s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That\xe2\x80\x99s why we\xe2\x80\x99re focused on your care too \xe2\x80\x93 offering health, wellness, development programs to support you \xe2\x80\x93 at work and at home.

• Join one of BC\xe2\x80\x99s largest employers with province-wide programs, services and operations \xe2\x80\x93 offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San\xe2\x80\x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Two (2) Regular, Full-Time opportunities
Salary Range: $80,935 - $116,344 /year. The starting salary for this position would be determined with consideration of the successful candidate\xe2\x80\x99s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Location: 4949 Heather Street, Vancouver, BC V5Z 3L7
Applications will be accepted until position is filled.
Hours of Work: Monday to Friday; 0830-1630
Requisition # 137368 & 137370

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

(BCMHSUS) cares for people with complex mental health and substance use challenges.

BCMHSUS is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people \xe2\x80\x93 Be compassionate \xe2\x80\x93 Dare to innovate \xe2\x80\x93 Cultivate partnerships \xe2\x80\x93 Serve with purpose.

Learn more about PHSA and our programs:

PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments\xe2\x80\x99 unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey\xe2\x80\x94one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of December 12, 2022. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday \xe2\x80\x93 Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.

Labor Agreement Excluded
Requisition # 137368/70E-2392825
Work Site 4949 Heather Street, Vancouver, BC V5Z 3L7
Job Type Regular, Full-Time
Salary/Rate $80,935.00 - $116,344.00 / Year
FTE 1.00
Hours of Work 0830-1630
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 17-Feb-2023

Provincial Health Services Authority