Job Description

Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. Since 2015, we have provided excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Bridgepoint Active Healthcare, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, we translate scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders. Sinai Health is fully committed to a culture of belonging and an inclusive environment that attracts and retains a diverse workforce, at all levels of the organization, that reflects the communities we serve. We welcome applications from racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQ+ persons, and those from diverse backgrounds and experiences. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let us know through the Accommodation Phone Line at 416-586-4800, ext. 7050, or email HiringProcessAccommodation.msh@sinaihealth.ca . To support us on our journey, Sinai Health is looking for a Clinical Analyst I to support our Clinical Informatics department at our Mount Sinai Hospital Campus. The Clinical Analyst I works collaboratively with hospital stakeholders to gather user requirements, perform workflow analyses, identify opportunities for process re-design/improvement and design systems to effect that improvement. The role also works collaboratively with Information Services (IS) team members to ensure that the hospital\xe2\x80\x99s clinical applications are managed and maintained in accordance with IS policies and procedures. Duties and Responsibilities:

• Working collaboratively with clinicians, defines user requirements, and designs/ delivers application solutions to fulfill those requirements, with the goal of improving the quality, safety and the operational effectiveness of Sinai Health clinical information systems.
• Analyzes workflows and processes related to system use, and makes recommendations for improved efficiencies.
• Acts as a liaison between clinical end-users, stakeholders, vendor(s), and other related systems users.
• Provides input into the planning of proposed system implementations, upgrades and patches.
• Participates in all related activities involving software version upgrades including testing new versions; learning new functionalities; and identifying procedure changes and creating training materials on new system features.
• Creates and validates test scripts for Sinai Health\xe2\x80\x99s Health Information System\xe2\x80\x99s (Cerner) unit, system and integration testing events.
• Ensures all enhancements, upgrades and patches are thoroughly tested and planned before implementation in the production environment.
• Provides on-going support including resolution of application issues, root cause analyses, and impact analyses.
• Provides support and/or training to clinical champions and end-users; manages and maintains Mount Sinai\xe2\x80\x99s training classroom for clinician drop-in sessions.
• Participates as a subject matter expert in system go-lives.
• Supports the development and implementation of downtime processes and procedures.
• Prepares and maintains user documentation for clinical applications as well as training materials for system users.
• Documents functional requirements and specifications and creates corresponding documentation as needed.
• Shares on-call duties with other members of the informatics team during business and non-business hours
• Performs other position related duties as required

• Successful completion of an undergraduate degree in Health Science, Health Informatics, Business or Computer Science from an accredited educational institution.
• Minimum three (3) years\xe2\x80\x99 of recent and related work experience.
• Current or previous member of a licensed health professional or with current or prior certification in a related field considered an asset; proven, recent and related training and experience also an asset.
• Applicants with proven recent and related training and experience may be considered
• Working knowledge and experience in systems analysis and design.
• Demonstrated experience in clinical workflow analysis, workflow documentation and clinical process improvement in the context of system implementation.
• Recent experience working with clinicians to collect user requirements for the configuration and implementation of Cerner Clinical Documentation and Orders is a definite asset.
• Working knowledge of change control, quality and system performance methods and metrics
• Experience in application testing including unit, system and integration testing as well as the creation and documentation of test scripts.
• Proficient in the use of Microsoft Office suite of products (Word, Excel, Visio and PowerPoint).
• Detail-oriented with the ability to organize, prioritize and complete tasks independently or with minimal supervision within established time constraints.
• Strong analytical skills.
• Exceptional interpersonal and communications skills (written and verbal) with demonstrated attention to detail.
• Outstanding customer service skills.
• Ability to work as part of a multidisciplinary team and to establish and build effective working relationships, functioning both independently as well as part of a team.
• Strong multi-tasking skills and ability to manage multiple tasks simultaneously and prioritize competing workload demands with an ability to adapt to changing priorities.
• Participates in improvement projects and on assigned committees to provide content expertise
• Ability to work shifts outside of the standard 9am - 5pm on occasion, including week nights and weekends to support system go-lives, upgrades and downtimes.
• Demonstrated satisfactory work performance and attendance history.