Job Description

Job Summary

At MoveMed Physiotherapy, we are passionate about helping our community stay active and experience "Movement as Medicine". We are a growing physiotherapy clinic and we recently expanded to a brand new clinic location in central Kelowna. We're looking for a detail-oriented and personable clinic receptionist to join our team, help streamline operations while enhancing patient experience, and grow with our organization.

Key Responsibilities

- Welcome Clients: Greet patients and visitors with a smile, both in person and over the phone, making them feel valued and at ease from the moment they arrive.

- Appointment Management: Take charge of scheduling, canceling, and rescheduling appointments with ease. Use our user-friendly systems to send out appointment reminders that keep our clients on track.

- Phone Engagement: Answer incoming calls with enthusiasm, providing information about our services and assisting with inquiries about appointments or treatments.

- Patient Records Management: Keep our electronic medical records (EMR) up-to-date and accurate, safeguarding patient confidentiality while ensuring seamless access to information.

- Invoicing & Payments: Prepare invoices and process payments efficiently, ensuring that every transaction is smooth and hassle-free for our patients. Track outstanding payments and provide reminders in a professional manner.

- Create a Welcoming Environment: Maintain an organized and inviting reception area, which reflects our clinic's commitment to excellence in client care.

Qualifications:

- Education: High school diploma or equivalent; experience in a medical office or customer service is a plus! An Administrative Assistant Certificate would be ideal.

- Tech Savvy: Comfortable using office equipment (phones, computers). Familiarity with Jane App software is an added bonus!

- Communication Superstar: Exceptional verbal and written communication skills; able to connect with patients empathetically while maintaining professionalism

- Organizational Whiz: Strong multitasking abilities with keen attention to detail and efficient time management skills

- Problem Solver: Quick thinking and resourceful when addressing patient concerns or scheduling challenges

- Ability to speak French is an asset, but not required

- An interest in an active lifestyle and/or running is a definite bonus!

Why Join Us?

- Be part of a collaborative and supportive team that's passionate about health and movement.

- Opportunities for professional development and learning.

- A positive and energetic workplace with a focus on work-life balance.

Join us in helping our community achieve their goals and improve their quality of life!

Please note that we are looking to hire for a part-time (weekday mornings) position.

If you are interested in applying to this position, please send an email to bfrancisco@movemed.ca with the subject line 2040RECEPTION and attach your resume and cover letter. We look forward to hearing from you!

Please note, only individuals who apply following the above steps will be responded to. Thank you!

Job Type: Part-time

Pay: $19.00-$22.00 per hour

Benefits:

Paid time off
Schedule:

Evening shift Monday to Friday Night shift
Education:

Secondary School (preferred)
Experience:

Front desk: 1 year (preferred) Administrative: 1 year (preferred)
Language:

French (preferred)
Work Location: In person