Job Description

Company Overview

Genuine Athletics & Rehabilitation is a premier health and wellness centre located in South Surrey/ White Rock. Our multidisciplinary practice offers a built in eco-system that seamlessly works together in the best interests of our patients. With award winning healthcare professionals and strength coaches accompanied by our world-class 8000+ sqft facility, you can confidently trust GA&R as your one stop shop for everything health, wellness and performance.

Summary

We are seeking a dedicated Clinic Operations Manager to join our team at Genuine Athletics & Rehabilitation in South Surrey/ White Rock. This pivotal role will oversee the daily front and back end operations of our clinic, ensuring the seamless connection of patients, practitioners and our practice. Allowing our team to continue delivering exceptional service while fostering an environment of health and wellness. Your contributions will be vital in supporting our mission to enhance the well-being of our community.

Responsibilities

Greeting customers in a professional and friendly manner. Answering phone calls and responding to email inquiries. Managing staff and patient schedules in the Jane calendar. Submitting extended health insurance claims for direct billing. Submitting claims on behalf of ICBC patients, monitoring active and pending claims, communicating with adjusters and submitting treatment plans for practitioners. Weekly inventory and supply orders. Assisting with washing and folding laundry. Implement operational policies and procedures that align with company goals. Monitor clinic performance metrics and develop strategies for improvement. Auditing all payments and transactions, settling all unpaid balances and communicating any outstanding charges to CFO & CEO. Foster a positive team environment that encourages collaboration among staff. Liaise with clients to address concerns and enhance their experience at the clinic. Collaborate with marketing teams to promote gym and clinic services effectively. Ensure compliance with health regulations and standards.

Qualifications

Previous experience in clinic management or operations (mandatory). Strong leadership skills with the ability to think in a solution oriented manner (mandatory). Exemplary time management and organizational capabilities (mandatory). Excellent communication and interpersonal skills (mandatory). Passionate about health, wellness and fitness (preferred). Ability to analyze performance data and implement improvements (preferred). Experience in customer service or client relations (preferred).

To excel in this position you must be someone who is naturally self motivated and solution oriented.

If you are passionate about making a difference in the health and wellness industry, we invite you to apply today and become an integral part of our Genuine Athletics & Rehabilitation family!

Job Type: Part-time

Pay: $25.00-$30.00 per hour

Expected hours: No less than 14 per week

Benefits:

Casual dress Company events Dental care Discounted or free food Extended health care Flexible schedule On-site gym On-site parking Store discount Vision care Wellness program Work from home
Application question(s):

Do you feel like you are qualified and capable to handle the responsibilities of the role of Clinic Operations Manager with Genuine Athletics & Rehabilitation?
Experience:

Customer service: 2 years (required) clinical administrative: 1 year (required)
Location:

Surrey, BC V4A 9E3 (required)
Work Location: In person