Job Description

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Description

The Clinic Nurse provides direct clinical care to patients while supporting them in navigating the healthcare system. This role combines hands-on nursing practice with care coordination, patient education, and communication across the care team. The nurse ensures clinical information is accurately documented, follow-up steps are completed, and patients receive timely support to access the right resources.




Serefin Health Clinic founded in 2010, is Canada's first health management organization. We work to address systemic gaps in the healthcare system by creating coordinated, patient-centred solutions through medical, nursing, and technical collaboration.




This is an onsite role at our Toronto clinic, Monday to Friday.

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Key Responsibilities

Clinical Care

Assess patients of all ages in a clinic setting. Perform examinations, collect samples, conduct tests, and administer vaccines. Provide direct patient care, support, and health education. Triage patient concerns using standardized tools and manage urgent situations within scope. Perform phlebotomy or be willing to learn. Complete accurate electronic charting (EC) in a timely manner.

Patient Communication

Respond to patient calls and emails to triage concerns and provide guidance. Offer advice on condition management, self-care strategies, and available resources. Support appointment preparation, follow-up instructions, and care-plan adherence.

Care Coordination

Transfer clinical information into the care-coordination platform. Track patient progress, system interactions, and follow-up needs. Communicate with families and healthcare providers to ensure clarity and continuity. Facilitate access to community programs and support services.

Team & Clinic Operations

Collaborate with an interprofessional team to deliver high-quality care. Participate in quality improvement initiatives and help refine clinic processes. Contribute to practice growth by supporting workflow improvements and patient experience optimization.

Nice to Have - Medical Device Reprocessing (MDR)

Possesses the Medical Device Reprocessing Techniques certificate Clean, disinfect, sterilize, and maintain reusable medical/surgical instruments as needed for the clinic








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Skills, Knowledge and Expertise

Education & Credentials

Registered Nurse (RN) or Registered Practical Nurse (RPN) in good standing with the College of Nurses of Ontario. Current BLS certification; additional patient assessment training is an asset.

Clinical Background

2-5 years of acute care experience (e.g., Emergency, ICU, Mental Health/Psychiatry, Behavioural Health). Experience supporting elderly individuals and patients with complex medical, mental health, or addiction-related needs. Ability to triage patient situations independently using standardized assessment tools.

Skills & Attributes

Strong clinical assessment, critical-thinking, and decision-making abilities. Excellent communication and interpersonal skills, both written and verbal. Skilled in patient teaching and supporting behaviour change. Comfortable navigating challenging conversations with empathy and professionalism. Able to manage multiple priorities in a fast-paced environment. Proficient with technology, clinic software, and phone systems. Demonstrated commitment to ongoing learning and professional development. Satisfactory attendance record and up-to-date Police Reference Check. Proficiency in English; French or other languages considered an asset.










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About Serefin

We help our customer's clients access services that would otherwise be too complex or overwhelming for them. We do this in a human and personalized way.



The critical element to delivering this service is our team of high-quality front-line staff who humanize the process, such as nurses, care coordinators, social workers, and brand ambassadors. Our innovative technology and standardized procedures support our front-line team.



Our customers include large organizations, EAP programs, credit cards, insurance companies, loyalty and rewards companies, governments, and public sector agencies.



We added services to support government agencies like Access OAP and Autism Ontario to ensure citizens can understand and access available programs and resources.



We enhance corporate EAP programs by providing nurses who can assist with medical questions and understanding how to maximize the benefits available to them.



We add value to loyalty, rewards, and credit card programs.



We reduce insurance company costs by ensuring clients use the available services efficiently.



We build bespoke contact centre services that improve the brand experience for our client's customers.



Our values revolve around our people to ensure we build a company that will deliver on our mission. Our core values are collaboration, integrity, ownership, creativity, community, and fun.



Serefin is an equal opportunity employer committed to diversity and inclusion. We will be pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status or any other legally protected factors. Serefin is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Serefin will make accommodations available to applicants with disabilities upon request during the hiring process.



Why work for us?



Serefin is all about delivering exceptional client service. Our divisions include Serefin Health, and Serefin Experiences, designed to help clients navigate complex services. We help families with autistic children find the right services as part of AccessOAP. We help employees determine the best services as part of their EAP program. We help travellers to find answers to non-emergency medical questions when away from home. We help brands improve their customer experience when customers call in