Job Description

Clinic Manager role at a thriving physiotherapy practice

Salary: $68,000-$75,000

Start Date: Between mid-December and mid-January

The Cheerful Pelvis is a woman founded and led pelvic health physiotherapy clinic changing the game for practitioners and clients. We are built on the philosophy that client outcomes are directly linked to staff wellbeing. We take care of our staff so they can best take care of our clients. Pelvic health is a rapidly evolving field and we continually innovate to stay at the forefront of best practice. We include our admin team in all our development because they are the heartbeat of our clinic and central to our teams performance and the client experience with us.

Role:

As clinic manager, you ensure our front desk offers exceptional service to our clients, from their initial contact with us, until they graduate from physio. You set the tone for our clients sense of comfort at the clinic, and create a cheerful, supportive working environment for your admin team and our practitioners.

You manage our wider operations such as facility maintenance, back end admin, and any ops tasks associated with the clinic's ongoing growth. You work closely with the Clinic Director and Founder, and directly manage our small team of client care coordinators.

The role is salaried with a mix of front desk customer service and off desk operations and management. As the clinic continues to grow, so will the admin team. This role will remain a flexible hybrid of direct customer service and management.

Details:

Full time (40 hrs a week) Approx 20 hours on front desk (will vary based on schedules and staffing) 4 weeks vacation in addition to clinic closing over the Christmas / NYE holidays Vacation, stat and sick pay as per EI standards Extended health benefits Funding for professional development

Responsibilities:

Set the standard for excellent customer service for our admin team including booking, billing, waitlist management and all client communications Positively resolve any challenges escalated from admin staff Train, manage and support the admin team in their roles - it's essential that all staff feel strongly supported, seen and appreciated at The Cheerful Pelvis Coach and manage any performance issues in admin team - we have a high standard and want people to be continually learning and growing with us Work alongside the leadership team to continually refine and improve our customer service and operations Manage our clinic schedule and all the back end Jane logistics for the team Track KPI's Manage all our direct billing, invoicing, and liaise with bookkeeping to maintain accurate records AR Report concerns, ideas and successes to the leadership team and bring your perspective to problem solving and new clinic projects and policies Ensure the clinic maintains impeccable standards of cleanliness and tidiness (overseeing cleaning staff, plant caretakers and admin responsibilities, and liaise with building manager as needed)
Below are our values, and a sense of how we need you to embody them.

You are right for this role if:

Relationships first

You are lighthearted, positive, get energized by being around people, and go the extra mile to make a difference to people's day.

Every little thing counts

You have a non-negotiable attention to detail. You know that the little things make a difference and you make sure things are done right.

Always growing

You enjoy growth, change, thinking critically, and evolving systems to work towards continual improvement. While you recognize and celebrate successes, you take pride in striving towards the next evolution of success too.

Experience required:

Minimum 1 year of management experience including recruitment, onboarding, and performance reviews Minimum 2 years of administrative customer service experience, ideally using JaneApp Highly competent in managing CRM's (ideally JaneApp) for a team Highly competent using google sheets Experience in establishing, rolling out, monitoring and refining new administrative systems

Benefits of this role include:

Flexible schedule for off desk hours Extended health and dental coverage A fabulous supportive team to work with Opportunity to impact the growth of the clinic at a high level as you work closely with the Founder and Clinic Director Opportunity for leadership growth as the clinic grows

Our hiring process includes:

Cover letter upon application (mandatory) 15-minute Zoom interview with the current Clinic Manager (recorded; includes scenario-based and leadership questions) In-person interview with the Clinic Director & Clinic Manager Reference checks (minimum of 2 professional references) Final "vibe check" Zoom meeting with the Owner

Please note: We will begin reviewing and responding to applications in early December.

Job Types: Full-time, Permanent

Pay: $68,000.00-$75,000.00 per year

Benefits:

Extended health care
Application question(s):

Are you able to work onsite 5 days a week?
Experience:

Customer service: 2 years (required)
Language:

English (required)
Work Location: In person

Expected start date: 2025-12-15