Job Description

Company Overview

Relationship Therapy Centre (RTC) is a leading psychotherapy practice in Mississauga, committed to providing compassionate, anti-oppressive, culturally informed care in a supportive, professional environment. Our mission is to nurture authenticity, connection and professional excellence -- for our clients and the team that supports them.

We are currently seeking a

Clinic Manager

to join our leadership team. This role is ideal for someone who is highly organized, emotionally intelligent, and proactive, with strong people-management skills and a heart for fostering structure and growth within a therapy-centred environment.

Job Summary

The

Clinic Manager

plays a key leadership role in ensuring the daily operations, systems, and people of the Centre function smoothly and efficiently. Reporting to the Clinical Director and People & Operations Manager, this position bridges clinical and administrative teams -- ensuring processes are optimized, staff feel supported, and the Centre's standards of excellence in client care are consistently met.

This is a full-time, onsite leadership role at our Mississauga location.

Key Responsibilities:

Operational Leadership

Oversee the daily functioning of the Centre, ensuring all administrative, scheduling, and client-facing systems run smoothly. Monitor workflows, identify inefficiencies, and implement process improvements. Support the front desk as needed and ensure client interactions reflect professionalism and care.

Team Supervision and Development

Supervise and mentor the onsite administrative team, fostering accountability, initiative, and continuous learning. Conduct regular team check-ins, provide feedback, and lead team meetings focused on clarity and motivation. Ensure adequate coverage, balanced workloads, and strong communication across all admin and therapist teams.

Therapist and Client Support

Maintain clear, supportive communication between therapists, clients, and leadership. Oversee therapist scheduling, onboarding, and transitions. Address client or therapist concerns promptly and professionally, escalating as needed.

Change Management and Continuous Improvement

Plan and implement operational and procedural changes with clear communication and follow-up. Conduct quality checks after changes to ensure team understanding and consistent adoption. Lead initiatives that enhance efficiency, service quality, and team morale.

Planning and Strategy

Review key metrics to identify trends and inform decision-making. Collaborate with leadership to align operations with organizational goals. Anticipate resource needs, manage supplies, and maintain operational readiness.

Education

Bachelor's degree preferred (Business, Healthcare Administration, Psychology, or related field). Additional coursework or certification in Leadership, Human Resources, or Operations Management is an asset.

Experience

1-2 years of experience in an office or management role, ideally within a healthcare, wellness, or professional services environment. Proven ability to lead teams, manage systems, and balance empathy with structure. Familiarity with Jane App, Microsoft Office, and digital task management tools (e.g., Asana) preferred.

Additional Assets

Understanding of CRPO standards and psychotherapy practice operations. Training or experience in change management, staff development, or quality improvement.

Why Join Relationship Therapy Centre

At RTC, you'll join a values-driven team that prioritizes both

structure and humanity

.
We foster an environment that supports growth, teamwork, and authenticity -- where your leadership will directly shape the experience of staff and clients alike.

If you're a motivated professional who thrives on building systems, leading teams, and ensuring excellence in care delivery -- we'd love to meet you.

At Relationship Therapy Centre, we believe that meaningful work should include space for connection and joy. Our admin and management teams regularly gather for social outings, and we host centre-wide events that strengthen our sense of community and belonging.

We are deeply committed to:

Professional Growth:

Opportunities for ongoing training, mentorship, and leadership development.

Competitive Compensation:

A salary that reflects your experience, leadership contributions, and the value you bring to the team.

Connection and Team Culture:

A collaborative environment where laughter, learning, and respect go hand in hand.

Purpose and Impact:

The chance to lead in a role that directly contributes to better client care and a healthier, more connected workplace.

At RTC, you'll join a team that takes pride in professionalism and excellence -- but also knows how to have fun along the way!

Job Type: Full-time

Pay: $21.00-$27.00 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress Company events On-site parking
Education:

Bachelor's Degree (required)
Experience:

Management: 1 year (required) working in healthcare: 1 year (preferred)
Work Location: In person