Job Description

Pinnacle Medical Centres is seeking a dynamic enthusiastic leader to join our team as a Clinic Site Lead at one of our Hampons location! As the Clinic Site Lead, you will play a pivotal role in overseeing the day-to-day operations of our clinic, ensuring seamless delivery of high-quality patient care. We are looking for a motivated leader who possesses strong organizational and managerial skills, along with a passion for healthcare and a commitment to creating a positive patient experience and positive environment for staff. If you are looking for the next step in your career, this is an exciting opportunity to contribute to the success of our healthcare mission.

Key Responsibilities

- Create a high-performance culture, leading by example, within the clinic through effective performance management, and mentoring/coaching of staff

- Act as a liaison between Physicians and Upper Management Team

- Work as part of a multidisciplinary team to deliver excellent patient outcomes and customer service

- Lead and manage the team to reach organizational goals and objectives through engagement and alignment with Company vision in focus.

- Develop and nurture relationships with patients and referral sources (such as MDs, referral coordinators and WCB)

- Ensure frequent, effective, and timely communication between staff, patients', and Peak Management

- Scan the environment for new opportunities that could increase revenues or creates efficiencies in current operations

- Ensure client experience meets or exceeds expectations

- Ensure that the nursing and administrative team has tools and strategies to understand and meet goals and expectations

- Ensure clinical excellence through regular monitoring and action planning/execution on clinical outcomes and targets.

- Frequent reviews of scheduling efficiency, cancellation rates

- Ensure a healthy and safe environment for patients and employees (Ensure we are abiding by recommendations from the CPSA, following IPAC Policy and Procedures and keeping current with revisions or updates, all the while adding to the on-site handbook)

- Initializing and participating in staff reviews

- Handling/organizing all time-off requests and arranging for coverage as needed and based on Clinic needs/demand

- Adding/removing shifts/ensuring all time worked is accurate and up to date for all employees in our timecard software

- IT troubleshooting onsite

This Site Lead role also includes the management of Specialist's practices - handling incoming referrals, booking the specialist's appointments, sending outgoing referrals, faxing consult letters, and handling incoming calls from patients and other clinics. Confirmation calls, PHN Verification, etc. are also included as part of managing this practice.

As a Site Lead working with Pinnacle, it is expected to be involved in patient-facing roles, whether it is assisting at the front desk, with phone calls, handling patient complaints/inquiries, and taking vitals in preparation for patient appointments, on an as needed basis (Which could include but is not limited to covering for staff when they are sick or on holidays).

Other duties of the Site Lead include ordering office and medical supplies, handling third-party requests, dealing with incoming/outgoing faxes, and weekly bank deposits.

Experience with the Med Access EMR considered an asset.

Please submit your resume and a cover letter outlining your qualifications and why you are the ideal candidate for the Clinic Site Lead position at Pinnacle Medical Centres. We look forward to hearing from you!

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Employee assistance program On-site parking
Schedule:

8 hour shift Monday to Friday
Work Location: In person

Expected start date: 2025-09-01