Job Description

Join Our Amazing Healthcare Team as a Clinic Health Assistant!

CURAVITA Health Group is hiring a full-time

Clinic Health Assistant and Receptionist (CHA)

to join our multi-disciplinary and collaborative healthcare team at our BYWARD Clinic location. Ideally, we are seeking an individual who has at least one year of experience working in a health and wellness work environment as well as receptionist experience. Excellence in patient care and service is our top priority and we are also seeking an individual who is aligned with our healthcare philosophy, passionate about their work, exhibits a high level of professionalism, is caring and compassionate, and committed to being of service to others.

We are an established healthcare Clinic, proudly serving the Ottawa community since 1994, with a team of 25 professionals at two premier locations - one in the Glebe and another in the Byward Market. Our team of Clinic Health Assistants, Chiropractors, Physiotherapists and Registered Massage Therapists work collaboratively to provide the most thorough of care to our patients and to create an exceptional patient experience.

The Role of the Clinic Health Assistant:

To deliver outstanding administrative and clinical support to the patients and healthcare providers of CURAVITA Health Group, while setting a standard of excellence in patient service, care, and collaboration.

Responsibilities Include:

- Welcoming and educating patients about our healthcare providers and services and guiding them throughout their experience at our Clinic.
- Providing professional correspondence, both written and electronic.
- Answering and directing incoming and outgoing telephone calls.
- Preparation and maintenance of patient files for the healthcare providers.
- Booking and modifying patient appointments via telephone, email, and in person.
- Managing and directing daily patient appointment flow for all providers, efficiently and with excellent service.
- Balancing day ends, bank deposits.
- Handling Point-of-Sale payments.
- Preparation of insurance documentation, both on paper and via electronic Insurance portals: HCAI, WSIB, Telus Health, Blue Cross etc.
- Coordinating incoming and outgoing mail, packages, and deliveries.
- Managing the daily maintenance and cleanliness of the Clinic.
- Assisting with the inventory, stocking, and distribution of office supplies.
- Assisting with any maintenance and troubleshooting of office equipment.
- Utilization of various software and communication programs to complete daily tasks: EHR, Microsoft Excel, Gmail, and Dropbox.

Our Ideal Candidate Is:

- Passionate about health, wellness and providing excellence in patient service.
- A team player dedicated to working collaboratively with our healthcare providers.
- Aligned with the Clinics' mission, vision and core values and a strong brand ambassador.
- Exhibits a high level of professionalism, is self-motivated, and focused.
- Caring, compassionate, and respectful.
- Able to multi-task and prioritize responsibilities.
- Possesses strong communication skills and a high level of professionalism.
- Possesses excellent time management, planning, and organizational skills.
- Possess a high school diploma or GED equivalent.
- Experienced in customer service

,

and preferably has prior experience working with people in a healthcare environment, as well as receptionist experience.
- Possesses strong math skills, IT/tech skills, and is comfortable navigating various types of software.
- Available to work 30-35 hours a week on weekdays and on weekends.
- Flexible to work shifts in the morning, afternoon, or evening. Shifts can begin as early as 6:30 a.m., and end as late as 8:00 p.m.

What We Offer:

-

An hourly wage based on

$18.00

to

$20.00

per hour, commensurate with experience.

- Two weeks paid vacation leave per year.

- Professional orientation, on-boarding support, and In-House training.

- Professional development retreats and team-building events.

- A productive, cohesive and caring work environment.

How to Apply If You:

- Want to join a dynamic and collaborative healthcare team.

- Desire career stability and working with a reputable, successful, and growth oriented Clinic.

- Enjoy being of service and helping others!

Then please forward your resume and cover letter to

Erin Crotty, Chief Business and Relationship Officer

, to let us know why you feel you are the best candidate to join our healthcare team!

At CURAVITA Health Group, we are committed to fostering an inclusive, accessible, and equitable environment where all individuals--patients, employees, and applicants--feel respected and valued.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005, we are dedicated to providing accommodations throughout the recruitment, selection, and employment process. We encourage individuals from diverse backgrounds, including those with disabilities, to apply and contribute to our team.

CURAVITA Health Group is committed to accessibility for all applicants. If you require accommodation at any stage of the hiring process, please contact Erin Crotty at ecrotty@curavita .com or call our Clinic at 613-237-9000, and we will work with you to meet your needs in a timely and respectful manner.

Thank you for considering a career with CURAVITA Health Group.

Please note only applicants selected for an interview will be contacted. Thank you.

Job Types: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Benefits:

Company events Paid time off
Education:

Secondary School (required)
Work Location: In person