Job Description

Description

Location : 600 de Maisonneuve Boulevard West, Montreal
Status : Temporary full-time
Schedule : Monday-Friday (37.5 hours per week)

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion?

Together, let's create a healthier future, together

TELUS Health Care Centres part of TELUS Health - The future of healthcare

We're a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes.

At TELUS Health Care Centres, we're proud to offer prevention-focused healthcare plans for individuals and families. With access to family physicians, kinesiologists, dietitians and more, we offer all aspects of health:

• Prevention-focused assessments and ongoing health programs for adults, young adults and children
• Comprehensive programs are designed to keep employees healthy and help companies save more in the long run
• Pre-medicals and assessments to on-site surveillance and treatment, we have the tools and training to deliver nationwide care
• 24/7 virtual care
• Mobile units and on-site care
• Quality care from coast to coast with 16 care centres across Canada

As a senior member of the management team of TELUS Health Care Centre located in the core of downtown Montreal, you will be responsible for the effective operations all while providing exceptional customer service to our clients.

Here's How

• Overseeing and planning, leading and managing day to day clinic operations
• Oversees and leads the Management team - supporting 4 team leads (2 administrative and 2 health professional) - providing coaching, development and mentorship in day to day activities and responsibilities of the team and provides on-going support and guidance to the team as necessary
• Performance management responsibilities including motivating leaders to achieve objectives, conducting performance appraisals for managers
• Developing clinic budgets and supporting managers in meeting revenue and expense targets
• Continuous evaluation and review of all operational processes and procedures to identify and recommend improvements
• Supporting the executive leadership team to develop and design overall clinical care excellence, service and market growth strategy
• Working closely with operations and clinic leaders from across the country to implement policies, processes and procedures
• Maintains client services quality assurance (QA), ensuring the Care Centre standard of service is consistently delivered by monitoring reception, appointment booking, referral processes, correspondence, timely client communications & client survey satisfaction
• Acting as the main point of contact for Physicians within the clinics to negotiate contracts, address administrative issues or escalations
• Supporting the sales team in client pursuits and ongoing account management
• Fostering an enthusiastic and positive culture within the region while ensuring that all employees are treated respectfully and given the opportunity to succeed
• Protects health information and privacy and ensures team has update information and training on TELUS and Care Centre Policies
• Supporting the vision, mission, values and strategic objectives of the company through open and transparent communications
• Monitoring progress towards achieving the objectives and policies

Qualifications

Education

• Bachelor's degree in Business Administration, Healthcare Administration or Health Sciences. Relevant graduate degrees are an asset

Experience:

• 5 to 10 years of progressive management experience (relevant experience in healthcare, private clinics, hospitality or other pertinent service industry preferred)
• Experience in creating financial budgets and managing to achieve results is mandatory
• Outstanding negotiating skills in both internal and external settings

A bit about us

We're a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you're helping us make the future friendly.

We're committed to diversity and equitable access to employment opportunities based on ability--your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

With TELUS, you're part of something bigger. Using our technology for good, we help make our world a better place by making healthcare more accessible, creating a safer food supply, giving back to our communities and connecting Canadians in need to what matters most.

We are honoured to be recognized

Team TELUS at a glance

1.4M
Days volunteered in our communities

$1.3
Billion contributed to charitable and community organizations since 2000

15.2
Million customer connections

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.