Job Description

Winnipeg Humane Society - Job Posting #2025-9-17

Date:

October 1st, 2025

Position Title:

Clinic Assistant -Reception 1-Full Time

Department:

Clinic

Reports to:

Manager, Clinic Operations

Classification:

Union, Unit 4

Rate:

$16.81/hr (start) - $21.85/hr (Year 10 union wage scale)

Hours:

40hours/ week as scheduled

Days/times of shifts could vary/change

Start Date:

ASAP

Closing date for Applicants

: Open until filled

The position is subject to a Criminal Record Check including a Vulnerable Sector Search.

Position Summary:

Responsible for daily assistance to the clients and clinic staff at the Winnipeg Humane Society. The main point of contact for clients for admitting and discharging animals for surgical and follow-up appointments, also responsible for telephone reception of the Clinic. In addition, completes data entry and provides assistance to the veterinary staff. Has ongoing contact with the public, staff, and volunteers.

Who we are:

One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and events.

An innovative community service organization committed to protecting animals from suffering, and to promoting their welfare and dignity.

A team of generous partners, donors, hardworking volunteers and committed staff united in the belief that every animal deserves dignity and love.

One of the largest and more recognized animal shelter and welfare organizations in Canada.

Always growing, changing, and adapting to meet the expectations of the community and the needs of Winnipeg's animal population.

Duties and Responsibilities

1. Providing excellent customer service. Reception duties include greeting the public in person and on phones, admitting and discharging surgical patients, booking appointments and providing general information

2. SNAP (Spay/Neuter Assistance Program) information and bookings

3. Opening and closing duties include cleaning work areas, monitoring equipment, securing cupboards and doors, balancing cash and POS drawer and making up deposits

4. Data entry on appropriate animal files, including in-house and day surgery animals

5. Monitor inventory and communicate needs to Clinic Assistant II - Reception.

6. Mailing of surgery reminders or other required documentation.

7. Basic animal husbandry to animals in clinic.

8. Provide assistance to the Veterinarians and Animal Health Technologists with examinations and treatments of animals and with clerical duties.

9. Maintaining a spotless work environment in the clinic area.

10. Attend training sessions as required.

11. Other duties as reasonably assigned

Standards of Performance

Keeping the mission of the Winnipeg Humane Society in the forefront when performing job duties; as well as when representing the Winnipeg Humane Society both inside and outside of the shelter environment. Successful and thorough completion of assigned job duties within reasonable time limits. Exemplary level of care is provided to each animal consistent with Humane Society policies and procedures. Reliability and diligence in the position. Demonstrate efficiency, timeliness, and diligence in the completion of assigned duties. Communicates effectively and respectful with staff, volunteers and clients at all times. Capacity to work effectively in a team environment, tactful, supportive and able to modify interpersonal style and behaviour to work effectively with others. Demonstrate application of sound judgment and make appropriate decisions. Maintain strictest confidentiality on all matters pertaining to the WHS. Demonstrate willingness and ability to operate within the confines of the protocol and policies as set by the WHS.

Accountability

Reports to the Manager, Clinic Operations and works day to day with the on-duty Veterinarians and Registered Veterinary Technologists.

Authority

Authority to perform all assigned duties and responsibilities within established policies and procedures.

Exemplifies Winnipeg Humane Society's Core Values:

We let empathy guide our commitment to animal welfare and approach to all individual beings, people, and animals alike. We value and accept each other. We are committed as an organization to lead with integrity and accountability. We are guided by innovation and remain open to change. We foster an inclusive, purposeful, and safe communication space.

Participates in creating a thriving Culture of Philanthropy at Winnipeg Humane Society by:

Being knowledgeable and supportive of WHS programs Sharing their passion for service to animals, people, and our community with our guests Serving as an inspiration to all guests by providing an exemplary level of animal care and guest service Being able to communicate a compelling case for support that demonstrates the impact of philanthropy on Winnipeg Humane Society

Abilities, Skills & Knowledge

Excellent customer service skills a must; positive, pleasant attitude and good interpersonal skills Scientific aptitude and problem-solving skills are essential. Responsible individual committed to the goals and objectives of the Society and prepared to carry out duties in and thorough, efficient manner. Excellent observation skills Excellent communication skills both written and oral. An ability to understand, clarify, record and manage multiple details. Experience and skills in restraining animals safely and effectively Attention to detail and 100% accuracy in data input Must work effectively with the staff of the shelter as a whole. Extensive computer literacy [including Excel]. An ability to communicate professionally, articulately, assertively and clearly by telephone and e-mail. Able to work independently, follow detailed procedures and apply sound reasoning to problem-solving. Self-motivating, enthusiastic individual; confident with responsibility. Strong team-related skills, confidence and initiative to contribute new ideas and ability to support an effective team. Initiative; confidence to suggest improvements to current systems.

Education, Training & Experience

Minimum of High School Diploma or equivalent required,
2. Certificate in a recognized Clinic Assistant program or experience working for either a human or veterinary hospital is an asset.

3. One to less than or including 6 months experience required

How to apply:

Forward your resume and cover letter to:

Attention: Kara Holik

Karah@winnipeghumanesociety.ca

Please quote the Job Posting Number in your email or cover letter subject line.

NO PHONE CALLS PLEASE

The WHS is committed to providing accessible employment and ensuring that our recruitment, assessment, and selection process is barrier-free. If a candidate requires accommodation during the hiring process, Human Resources Services will work with the individual to meet their needs.

The WHS values diversity and equality in its team. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

We thank all applicants for their interest, but only those selected for an interview will be contacted. For more information and other employment opportunities, visit https://winnipeghumanesociety.ca/about-us/careers

Job Type: Full-time

Pay: $16.81-$21.85 per hour

Expected hours: 40 per week

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Store discount Vision care
Work Location: In person