Job Description

Meet Benevity

The world\'s coolest companies (and their employees) use Benevity\'s technology to take social action on the issues they care about. Through giving, volunteering, grant making, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We\'re also one of the first B Corporations in Canada, meaning we\'re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, United Kingdom, the United States and more!

What you\'ll do:

• The Client Technical Support Specialist will play a key role in ensuring Benevity develops and retains our industry best client success standard for our clients. They will enable our clients to better understand Benevity and Benevity\'s product suite to deliver successful outcomes while continuously developing their Benevity expertise.
• The Client Technical Support Specialist provides assistance to clients around reporting, configuration, product features, and process requests, which allows our clients the ability to focus on meeting strategic objectives and growing their programs.
• Support our clients in the day-to-day management of their programs.
• Provide assistance to clients as their programs change, evolve, or as they adopt new features.
• Use knowledge of Benevity\'s products and processes to offer scalable and efficient solutions that meet our clients\' needs.
• Identify trends in the requests from our Clients to help identify improvements in Benevity\'s processes and products.
• Build positive relationships with external and internal stakeholders to enable quick and high-quality resolutions for our clients.

What you\'ll bring:

• 1-2 years relevant experience in a Client Support or Account Management position.
• Strong communication and analytical skills: can synthesize the key points and articulate both the \'what\' and the \'so what\'.
• Excellent written and verbal communication skills as well as phone demeanor.
• Client-focused - is tenacious about finding and delivering quality results for our clients.
• Success-focused - defines a vision of success for each task and drives to this vision with keen organizational skills.
• You are a problem solver comfortable with building and improving processes and best practices.
• Problem solver - analytical; capable of seeing both the big picture and the fine detail to support clients and Benevity.
• Technically adept - not afraid to question and investigate so challenges can be resolved quickly.
• A basic knowledge of navigating, updating and reviewing Access databases
• Knowledge of HTML would be considered an asset.
• A growth mindset always looking to learn new things and knows there is always better.
• Professional - has high standards (Benevity is a high-performance culture) and completes tasks and projects in accordance with these standards and timelines.
• Flexible - enthusiastic about using process to deliver but understands that there\'s a time and place to go with the flow.
• Results-oriented - is resourceful and proactive; and knows that delivering on promises is the basis of relationship health and longevity.
• Can-do attitude - happily takes on any relevant task; comfortable in a fast-paced, dynamic, growing company culture.
• Motivated self-starter that works well both alone and with a team.
• Great at influencing through strong relationships, expertise, and data. Knowledge of B2B SaaS software, technology experience, a passion for non-profits and an innovative mindset.
• Knowledge and experience in community investment and employee workplace giving programs is an asset.
• Multi-lingual will be considered an asset.

Discover your purpose at work

We are not employees, we are Benevity-ites. From all locations, backgrounds and walks of life, who deserve more \xe2\x80\xa6

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you\'re valued for who you are and challenged to see who you can become \xe2\x80\xa6

It\'s time to join Benevity. We\'re so excited to meet you.

Join a company where DEIB isn\'t a buzzword

The diverse backgrounds, experiences, skills and passions of our people make it possible for us to keep innovating as the market leader in our space.

Diversity, equity, inclusion and belonging are part of Benevity\'s DNA. You\'ll see the impact of our massive investment in DEIB daily - from our Black Employee Network making space for us to have difficult conversations to our Pride events and the exceptional diversity on our leadership and tech teams.

We strive to build a strong culture of belonging so that every Benevity-ite feels included and can thrive as their authentic selves - in a place where everyone has an equitable opportunity to shine!

Benevity