Job Description

The Opportunity:

At McElhanney, our Business Information Technology team simplifies IT challenges so our business can thrive. Our dedicated professionals take a client-centered approach to support our diverse group of employees in our hybrid environment, solving problems every day. Known for being professional, timely, and approachable, our solutions enhance employee experience, improve productivity, and support organizational goals.

As our team continues to grow, we are seeking a?Client Support Technician?to join us in?Surrey, BC,?who can wear multiple hats and feel comfortable offering ideas for continuous process improvement.?The successful candidate will primarily work from our Surrey and Langley location.

In this role, you will balance teamwork with independent work, anticipating the needs of our employees and providing excellent service. You will also have the opportunity to support a multidisciplinary team of engineers, surveyors, landscape architects, planners, environmentalists, and business support staff.

Deadline to Apply:

January 31, 2026, 8:59pm PST

What You'll Be Doing:

Providing excellent customer service to your key stakeholders. Provide comprehensive documentation of computer systems, procedures, and policies. Efficiently categorize, coordinate, prioritize, and manage requests within established timeframes. Skillfully prioritize requests, incidents, and other tasks in a dynamic, fast-paced environment. Install, test, and configure new workstations, mobile devices, peripheral equipment, and network devices. Install and configure a large variety of software and licensing remotely and in person. Diagnosing, troubleshooting, and resolving software and hardware problems remotely and in person. Assist with in-house or other local venue AV setups for McElhanney hosted meetings. Lifting or moving a variety of IT or AV equipment.

What You'll Bring:

Minimum two years of Information Technology experience. Training and/or certifications in Information Technology are considered assets. Certification or knowledgeable with ITIL and ITSM frameworks. Strong working knowledge of a Microsoft Windows environment and applicable tools. Strong troubleshooting and problem-solving skills with both digital and physical assets. A respectful and professional demeanor, prioritizing the client's experience. Passionate, flexible, and motivated to help others is key. Excellent time management skills and strong attention to detail. Highly organized, including the ability to re-prioritize workload and adapt to changing circumstances. Ability to work independently and understand when to escalate issues. Effective communicator with both technical and non-technical staff, in verbal and written form. Effective conflict resolution within stressful situations.

Salary Range:

?$60,000 to $70,000?per annum. McElhanney offers fair compensation that is commensurate with the individual's education, experience, skills, and professional qualifications. The posted base salary range is representative of the required level of qualifications and experience for the position as noted in the job posting. The salary offered will be based on the experience and qualifications of the successful candidate.

What Can We Offer You?

Flexible in-office work requirements Great benefits, including extended health & dental coverage, healthcare spending account, & RRSP matching Maternity leave top-up and parental leave top-up. Competitive salary and participation in our generous Performance Bonus Plan. A workplace culture that is characterized by respect and inclusion for all. Continuous support for your professional development and growth. Employee and Family assistance program, which offers 24/7 support for all employees and their families either online or over the phone. Participation in our numerous programs that support our Four Cornerstones: people & communities, clients & partners, processes & technology, and financial.

Deadline to Apply:

January 31, 2026, 8:59pm PST