Job Description

About Us

Snowdrop Immigration Services is a trusted immigration consulting firm dedicated to helping clients navigate complex immigration processes with clarity and professionalism. We prioritize excellent client service and clear communication in everything we do.

Job Summary

We are seeking a

Client Support Assistant

to join our team. This role involves assisting clients with inquiries, following up on cases, and supporting the Case File Manager and other team members. The ideal candidate is organized, detail-oriented, and comfortable communicating with clients through various channels.

Key Responsibilities

Respond to client inquiries via phone, email, and messaging platforms Assist clients with routine questions and provide updates on their cases Maintain and organize client files and records in accordance with company policies Follow up with clients to ensure timely submission of documents or responses Support the Case File Manager with administrative tasks and documentation Coordinate with internal team members to relay client information and requests Perform other duties as assigned to support the smooth operation of the office

Requirements

Strong verbal and written communication skills Excellent organizational and multitasking abilities Professional, courteous, and client-focused demeanor Comfortable using email, phone, and office productivity tools (MS Office / Google Workspace) Previous experience in customer service, client support, or administrative roles is preferred

Preferred Qualifications

Experience in immigration services or consulting is an asset Multilingual skills (Punjabi, Hindi, or other languages) are a plus Familiarity with CRM systems or client management software

What We Offer

Supportive and collaborative work environment Opportunities for professional growth and development Competitive salary based on experience

How to Apply

Interested candidates can apply through Indeed by submitting their resume. Shortlisted candidates will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: $17.00-$19.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care
Experience:

administrative or client service: 1 year (required)
Work Location: In person