Job Description

Client Success Representative

Do you have a passion for helping others? Want to work with top professional hockey teams?

We are hiring individuals who will strive to be #1, for our critically-important Client Success Team.

Keener Jerseys has been establishing itself internationally among the top jersey customizers for over 20 years. Led by our co-founder jersey-genius, world-class jersey customizer, Chris "Keener" Dougherty, and our elite business-athlete leadership team, we are changing the custom team jersey game by delivering a championship customer experience to teams across North America.

Apply NOW if you are hungry to be a part of a WINNING team and make an impact by being fiercely FOCUSED with the utmost integrity. Let's strive for greatness together!

Here's how you'll make a difference:

Order Management

Work with the client to ensure client purchase orders meet our criteria Secure production approval of orders Address order changes according to policy Work with the client and internal departments to ensure successful delivery of all orders Ensure player details, jerseys, kits, patches received on-time from clients Collaborate with internal departments to address and resolve any quality issues or discrepancies Ensure internal systems are updated Review data and reports within internal systems and act upon deficiencies Capture, address, and forward client feedback Providing ongoing support to all clients Perform error analysis, ensure resolution and documentation Ensure all issues are tracked in the appropriate internal system Gather client feedback and collaborate with internal departments to implement improvements in products or services
Training

Provide onboarding training of new Elite clients and train new Elite client staff members
Shipments

Process shipping requests from Elite clients to KJ Process shipping requests of blank jerseys back to Elite clients Work with logistics to ensure shipments to Elite and Corporate clients arrive on-time Ensure shipping costs are recovered
Additional opportunities

Assist the Project Manager to ensure successful delivery of projects SOP creation and process refinement Participate in meetings and training sessions, as provided (or supported) by Keener Jerseys
Job Types: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

Benefits:

Casual dress Dental care Extended health care On-site parking Paid time off Tuition reimbursement
Ability to commute/relocate:

Winnipeg, MB R2X 2W3: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's Degree (preferred)
Experience:

Customer Service: 1 year (required)
Language:

English (required)
Work Location: In person