Job Description

Company Overview

The organization consists of two corporate entities including a federally incorporated Canadian company and a US Delaware C-Corp. The entities operate in unison, effectively functioning as one company from the client and shareholder perspectives. The entities do business under the trademarked public-facing names of Movia, Movia First Class, and Mobilytics.

Movia

Provides Mobile OOH Advertising services, predominantly Static and Digital Mobile Billboards, across Canada, the US, Europe, and the Asia-Pacific. Partnering with delivery vehicles and installing static wraps, the company works with brands such as Amazon, Molson, Loblaws, Sony, Baskin-Robbins, PetSmart, and hundreds more to launch local and national campaigns across a wide array of markets. Mobilytics sensors sold to Digital Mobile Billboard providers have enabled the team to broker campaigns on a global scale, including serving as the exclusive partner to T-Mobile across the US for all new store launches and general promotions. This was the team's initial advertising product, which has been in market for 8+ years.

Mobilytics

Is the underlying technology that provides audience data to Movia and other media vendors, including Pattison, JC Deceaux, and hundreds of clients worldwide. Hardware sensors measure Wi-Fi signals from smartphones within their viewshed. This provides real-time, one-to-one, privacy-compliant audience data, which is audited and verified with industry groups such as Commb. In late 2024, Mobilytics was selected as a global partner to LG Electronics, where Mobilytics sensors are packaged and sold to commercial clients buying LG screens for hotels, restaurants, and other venues. The data powers the LG Ads Platform's audience data, which is critical to the programmatic ad-buying ecosystem.

Movia First Class

The airport advertising division of the organization. Being selected as the exclusive advertising partner to Plaza Premium Group airport lounges across six international properties, including Toronto YYZ, Vancouver YVR, Edmonton YEG, Winnipeg YWG, Dallas Movia First Class - RFP Submission for OOH Media Modernization and Execution at Billy Bishop Toronto City Airport - Highly Confidential 2DFW, and Orlando MCO. The team has installed a network of Premium Digital Advertising assets across 14 lounges, providing Plaza Premium with a seamless, hands-off partnership to scale advertising revenues and have Movia First Class take on capital expenditures of hardware and servicing. The partnership has seen significant revenue growth, with the team helping drive revenue from local, national, and international advertisers. The team's commitment to premium hardware and remote monitoring, diagnosis, and reboot technology has resulted in maximized network uptime and zero in-person maintenance calls. The network will grow as Plaza Premium opens new lounges in additional airports, including JFK, planned for 2026.

Client Success Lead

Looking to hire a mid-level person to lead our sales coordination and client onboarding department. First 3-6 months would be learning the role and developing systems and processes to efficiently and effectively administer the role and responsibilities. The second phase would be scaling a dedicated team for this department.

Main Roles

Sales Coordinator

-Work between the sales team and the operations team to ensure client/sales requests happen in a timely and efficient manner based on provided KPI's.

-receive client/order details from sales team - work with Operations team to complete contract and invoices

-Oversea and administration from an input and management standpoint

-Enter campaigns

-Enter new Licensing Partners

-Enter prospects

-Update these records daily as we move to the next steps within the process docs

-Provide Feedback and recommendations for improvements based on key learnings and blockers

-Ensure campaigns and orders are on track

-Receive and Action creative

-Follow up 1 week before the creative deadline to send the client a reminder

-Coordinate any potential creative delays to the operations team

-Receive creative and submit to the operations team

-Pass proofs back and forth between client and printer until final artwork approval

-Coordinate print/ship schedules with the Operations team

-Coordinate POP from the operations team and Warvin to the client asap.

-Coordinate special requirements such as dedicated drops, fliers, attribution studies, etc, with the client/sales/operations

-Prepare and submit campaign reports

-Commission Tracking While doing Invoices

Onboarding Specialist

Movia Static & Digital

-Help coordinate the invoices and contracts with the client

-Help coordinate creative submissions

-Work with Sales/Client to help provide route/location/points of interest for the drone shoot

-Work with the sales team to coordinate the development of video scripts

-Coordinate client deliverables such as retargeting campaigns, attribution studies, campaign reports, or other general client asks

-Remind sales/operations of extension dates and extension proposals

-Organize a campaign kick-off call with the client/sales pre-campaign launch

-Updates Critical Path on & work back schedule

-Long-term - Add notes to HubSpot

Mobilytics

-Help coordinate the invoices and contracts with the client

-Work with Operations to confirm the order is shipped within 48 hours and the onboarding email is sent

-Set up a client onboarding call with the client 1-2 after the scheduled delivery date

-Walk through the dashboard, Setup Billing, Add Assets, Assign Sensors, Dashboard views, Report download, and Retargeting modules.

-Follow up 1 month, 3 months, and 6 months to see how things are going

-Physically Sensors Setup - best practice depending on the hardware

-Communicate product updates, new features, and scheduled maintenance windows

-Coordinate returns and replacement sensor shipments.

Must-Have Traits

Extreme attention to detail Strong written communication Process-oriented mindset Comfortable juggling priorities Proactive (doesn't wait to be asked) Extra Points for & Experience

KPI Section

-Less than 5% Churn

-Minimize direct communications between sales and operations

-20% of Mobilytics Clients Utilizing Retargeting and Attribution products

Job Type: Full-time

Pay: $65,000.00-$95,000.00 per year

Benefits:

Casual dress Company events Dental care Extended health care Flexible schedule Paid time off Vision care Work from home
Experience:

Monday.com: 3 years (preferred) HubSpot: 3 years (preferred) Customer service: 3 years (preferred) Client Success: 3 years (preferred)
Location:

Toronto, ON M5A 1S3 (preferred)
Work Location: In person