Job Description

Client Success Associate

We are OneTEAM Sports Group, Canada's largest and most trusted provider of sports equipment, branded apparel, and custom accessories. For more than 30 years, our expertise and coast-to-coast infrastructure has been outfitting and supporting athletes, teams, organizations, and communities across the country. To us, sports are a way of life. This belief, and the values that come with it, guide us every day.

We're currently looking for a full-time Client Success Associate to join our growing team. This role is located in Winnipeg, MB and will be based out of our Home Run Sports location (20 de la Seigneurie Blvd).

The Client Success Associate is responsible for accurately converting client quote packages received from Client Success Specialists into finalized sales orders in our system. This role ensures that quotes are flipped to sales orders timely and accurately, product is procured, and the order is monitored to ensure achievement of the original requested ship date for our client. This role plays an essential part in delivering a positive client experience by ensuring orders are processed quickly, accurately, and in alignment with company procedures.

Responsibilities

Management of a group email ensuring timely, complete, and accurate responses to the requester

Timely conversion of a quote package into an accurate order within NetSuite.

Confirm product stock availability in our system as well as checking vendor websites

Creation and maintenance of vendor purchase orders (product and decoration) to ensure all fields are updated consistently and accurately including pricing

Work closely with suppliers and vendors to track inventory, confirm shipments, and resolve issues quickly

Creation of decoration work orders and updating our integrated systems with appropriate information

Place vendor returns (VRA's) and replacement orders to ensure constant flow of product to achieve the original requested shipment date to our client

Appropriate management of change orders including consistently updating appropriate parties regarding back orders, short shipments, and vendor errors with corresponding updates made in our integrated systems

Coordinate with procurement, art services, decoration (including 3rd party), and distribution centers to ensure orders stay on schedule

Monitor order status and follow up on potential delays, providing timely updates and solutions to clients

Manage and follow up with account managers using order actions to keep orders on schedule.

Review open order report daily to ensure orders are progressing as planned

Review purchasing report on a weekly basis

Contribute to continuous improvement by identifying and suggesting ways to streamline order flow, communication, and system processes

Other duties as assigned by management

Requirements:

Over 2-year's experience in a customer service setting

Strong communication skills, both verbal and written

Excellent organizational skills and attention to detail

Able to function as part of a team in a fast-paced work environment and able to work independently

Experience with Microsoft Office (Excel, Outlook, and Word), Microsoft Teams and OneDrive

Experience with NetSuite a definite asset

Trello experience a bonus

Versatility, flexibility, and a willingness to work within frequently changing priorities

OneTEAM Sports Group offers a competitive compensation package including benefits, and a fun yet challenging work environment. If you are interested in joining our team, please submit your resume.

While we appreciate the interest of all applicants, only those under consideration will be contacted for an interview. Thank you for your interest in OneTEAM Sports Group!

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

Casual dress Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Work Location: In person