Job Description

Caret, a Calgary-based software company, is looking for someone who loves making a difference, is highly engaged, motivated and is interested in the fast-paced world of #proptech!

Caret has developed a SaaS (software as a service) tenant experience platform that includes a suite of data driven, integrated full-service property management tools which provide commercial real estate owners and managers with data analytics, allowing for more efficient and proactive decision-making.

We offer a dynamic opportunity, with an excellent compensation and benefits program. We're a fun and professional environment that promotes and rewards learning, development and success.

We are pleased to announce we have an immediate opening for a team and service-oriented individual to fill a Client Success Associate (16 Month Contract) role.

This is a fantastic opportunity and if you, or someone you know, are a match for the qualifications below please submit your resume.

Thank you for your interest in the Caret team!

Responsibilities |

Expertise & Understanding:

Become a subject matter expert on the Caret platform, deeply understanding our partners, their challenges, and proptech needs.

Professional Communication:

Maintain professional, productive communication with Caret clients and stakeholders.

Account Management:

Manage customer onboarding, ensure strong adoption, engagement, and retention, and provide proactive strategies for assigned accounts.

Customer Advocacy:

Build and nurture long-term customer relationships, address issues promptly, and champion customer feedback to inform product development.

Education & Training:

Educate customers on Caret's platform capabilities, deliver timely training on updates, and promote understanding of its value for property managers and owners.

Issue Resolution:

Serve as the primary interface for resolving critical situations and customer concerns efficiently.

Relationship Building:

Strengthen customer relationships, uncover new opportunities, and support account growth and satisfaction.

Strategic Insights:

Monitor metrics to track client satisfaction, retention, and usage patterns. Use insights to guide strategies, enhance customer experiences, and identify opportunities for product or service updates.

Collaboration:

Work cross-functionally with sales, marketing, and product teams to communicate updates, resolve issues, and align on strategic goals.

Risk Mitigation:

Evaluate and manage customer risks to proactively avoid dissatisfaction or churn.

Strategic Leadership:

Support Caret's strategic direction by contributing to platform innovation, process improvements, and achieving business objectives.

Time Management:

Prioritize customer activities and account responsibilities to maximize satisfaction, retention, and growth.

Key Partner Development:

Build high-value relationships with key partners, ensuring their long-term success.

Autonomy:

Drive account management and partner engagement with minimal oversight.

Qualifications |

Education:

Degree or certificate in business, marketing, or a related field preferred.

Experience:

Previous experience in a fast-paced work environment with a track record of building strong customer relationships and effective communication.

Communication Skills:

Exceptional written, verbal, presentation, and phone communication skills, adaptable for technical and non-technical audiences.

Innovation & Problem-Solving:

Ability to develop new ideas, conceptualize solutions, and present innovative approaches.

Self-Starter:

Energetic, entrepreneurial, and capable of working independently without supervision.

Adaptability:

Proven ability to thrive in a rapidly changing environment.

Teamwork & Collaboration:

Strong interpersonal skills and ability to work effectively in team settings.

Customer Service Commitment:

Dedication to delivering excellence in customer service.

Organizational Skills:

Strong organizational abilities with a focus on prioritization and meeting deadlines.

Passion for Technology:

Enthusiastic about technology and contributing to a fast-growing company.
While we appreciate all interest, only those candidates selected for an interview will be contacted.

Job Types: Full-time, Fixed term contract

Benefits:

Dental care Extended health care RRSP match
Schedule:

8 hour shift
Ability to commute/relocate:

Calgary, AB T2P 0H3: reliably commute or plan to relocate before starting work (required)
Work Location: In person