Job Description

Client Specialist - Full-Time

We're looking for a friendly, detail-oriented

Client Specialist

to join our dental team. In this role, you'll be the first point of contact for patients and play a key part in ensuring their experience is smooth, positive, and professional from start to finish.

Location

: Winnipeg, MB

Job Type

: Full-time

Pay

: From $20 - 25 per hour based on experience

Hours

: 35-40 per week

Start Date

: As soon as possible

Key Responsibilities

Reception & Patient Support

Greet patients warmly, assist with check-in/check-out, and manage phone/email inquiries, including process payments Schedule and manage appointments using practice software Provide patients with information about procedures, billing, and insurance coverage Help patients complete forms and feel comfortable throughout their visit

Administrative & Office Duties

Verify insurance, process claims, and handle billing transactions Sent preauthorization to dental insurance on behalf of clients to ensure coverage for dental treatment Follow up on any outstanding billing to patient or insurance Maintain accurate patient records and appointment notes Keep the reception area clean and organized Prepare supplies, assist with mail, and support team communication

Customer Service

Resolve patient concerns with empathy and professionalism Maintain confidentiality and uphold all privacy and safety standards

What We're Looking For

3-5 years of front desk/reception experience

(required)

3-5 years of administrative assistant experience

(required) Experience in a

dental or medical office is an asset

Experience with using Curve dental software an asset Comfortable working in a fast-paced, team-oriented environment Excellent communication, time management, and organizational skills

Benefits (after 3 months)

Dental care Health Benefits Paid time off On-site parking

Application Questions

Are you available to work Saturdays when required? You must be available to work Saturdays
If you take pride in your professionalism, enjoy creating a welcoming environment for both patients and your colleagues, and thrive in a patient-focused role, we'd love to hear from you.

How to apply:

To apply, please submit your resume and cover letter outlining your interest and relevant experience. Applications submitted without a cover letter will not be reviewed.

Only candidates who are legally entitled to work in Canada will be considered. Proof of eligibility to work in Canada will be required prior to employment.

Lumi Dental is an equal opportunity employer and is committed to creating an inclusive, respectful workplace. We welcome applications from all qualified individuals.

We thank all applicants for their interest in this opportunity. Only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Expected hours: 35 - 40 per week

Benefits:

Dental care Extended health care On-site parking Paid time off
Application question(s):

You are available to work Saturdays
Experience:

Dental office: 1 year (preferred) Receptionist: 3 years (required) Administrative Assistant: 3 years (required)
Work Location: In person