Job Description

About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.


At Gallagher, you can build a career whether it\xe2\x80\x99s with our brokerage division, our benefits and HR consulting division, or our corporate team. Overview:
As Client Solutions Manager, you will work directly with our commercial clients to deliver the world-class customer service Gallagher is well-known for. This means you will be managing an existing portfolio of clients \xe2\x80\x93 driving the renewal cycle, handling day-to-day policy updates, collaborating with insurers and marketing policies as the need arises. Responsibilities:
How You Will Affect the Business

• 
  Supporting a designated portfolio of Commercial clients, leading business retention and continually building upon customer relationships.
• Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, and adhering to the binding authority set out by carriers.
• Respond to client inquiries quickly and efficiently, maintaining a quick turnaround time for any actions required on behalf of the client.
• Identify upselling and cross-selling opportunities, driving the creation of quality leads, and working with Account Executives in binding the client.
• Consistently acting to upgrade insurance market knowledge, keeping tabs on new products and policy updates.
• Work with Account Executives on cross-selling opportunities and accessing resources within Gallagher.

What Makes You Successful

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  Being solution-oriented has always allowed you to offer clients the most resourceful and innovative solutions.
• Strong communication and interpersonal skills enable you to quickly develop deep relationships with clients and build synergy with colleagues.
• People love working with you, and you with them!
• Being in a fast-paced, dynamic environment brings out the best in you.
• You\xe2\x80\x99re always able to prioritize optimally, which allows you to exceed client expectations every time! Experience in leading change and building strategic relations is a key asset.
• Always maintaining a keen eye for detail comes easy and is a key part of what has made you successful in your past roles.
• Highly tech-savvy, with an ability to learn new systems, tools and processes.
• Strong analysis and decision-making ability.
• Highly organized and strong time management skills.

Qualifications:
Required: High School Diploma/GED and 1+years of related experience.
Preferred: Appropriate licenses, understanding of insurance brokerage business and customer service processes/tasks.