Job Description

ABOUT BLACKSTONE ENERGY

Blackstone Energy Services is a privately owned, integrated energy transition company that helps public institutions and private sector organizations manage their energy costs, consumption and carbon emissions. We are guided by our impassioned vision to take our clients to net-zero emissions by 2050 and crush their carbon footprint!



With our team of like-minded and award-winning climate crusaders, our success is built on developing responsible energy and carbon management solutions. We are a rapidly growing team with an entrepreneurial culture providing superior customer service and customized energy solutions.



Our head office is in the dynamic Yonge and Eglinton neighbourhood and is on the TTC subway line.

Key Responsibilities

Act as the primary point of contact

for client inquiries and technical requests, ensuring timely resolution within SLAs and managing the escalation of operational and data issues.

Build strong, trusted relationships

through regular meetings to provide performance updates, resolve issues, and deeply understand client goals and challenges.

Manage the client lifecycle

by leading a smooth onboarding process, providing offboarding support when needed, and ensuring a professional experience at every stage.

Proactively monitor client health

by analyzing data and service operations to identify trends, mitigate risks, and uncover opportunities for deeper engagement.

Empower client success

by delivering tailored training and resources, contributing to success plans, and promoting ease of use through continuous education.

Support account growth and retention

by preparing materials for renewal conversations and helping to identify upsell and cross-sell opportunities.

Provide project coordination

for client initiatives, including tracking milestones, scheduling meetings, and maintaining documentation to ensure timely delivery.

Qualifications

Bachelor's degree in Business, Communications, IT, or a related field Internship, academic project, or up to 1 year of experience in a customer-facing or administrative support role Exceptional organizational skills and a keen eye for detail Strong verbal and written communication skills with a customer-service orientation A proactive, curious mindset with a strong desire to learn about client success and the energy technology sector Proficiency with Microsoft Office Suite (especially Excel and PowerPoint) Familiarity with JIRA or an interest in project coordination principles is an asset

WHAT'S IN IT FOR YOU?

An opportunity to join a dynamic, fast-paced energy transition company with true climate responsibility impact A comprehensive training and mentorship program to build your career in Client Success A clear path for career growth and development into a Client Success Manager, Project Manager or Product Manager role A chance to join a company that has a phenomenal 4.6/5.0 Glassdoor company review and a people-focused culture RRSP program with employer match Competitive salary Flexible, hybrid work arrangements, minimum 2 days in office requirement Company-paid Health & Wellness days off Fitness Club & Bike Share subsidy A collaborative, inclusive, solutions-oriented work culture A fully funded, employee-focused health benefits plan (including vision care, an extensive Employee & Family Assistance Plan, and enhanced coverages for wellness-based practitioners such as mental health support, massage therapy and others) DEI+B Committee Central midtown Toronto office on the TTC line




Blackstone is an equal opportunity employer, providing equal opportunities to employees regardless of gender, race, ethnicity, disability, sexual orientation, religion, marital status, or age. We strive to maintain an inclusive culture where everyone feels valued, respected, and heard, and can be their best selves at work.



Our commitment to sustainability and climate responsibility is foundational to who we are. Read our Corporate ESG report here.



We thank all candidates for their interest, however, only those being considered for an interview will be contacted.