Job Description

Job Summary

Grow your career with one of Canada's fastest-growing companies, Blackbird Security, as we expand our team at the Vancouver, BC headquarters. We are currently seeking an experienced and ambitious Client Services Sales Specialist to join our team!

Since our establishment in 2015, Blackbird Security has swiftly expanded from coast to coast, serving major retailers, condominiums, warehouses, and more. Rooted in Vancouver, BC, we seamlessly blend the professionalism of a large corporation with the personalized touch of a small business, specializing in tailored physical security solutions nationwide. Our headquarters team embodies vibrancy and diversity, and we're thrilled to welcome a motivated Client Services Sales Specialist to continue to grow our business and serve our clients!

Job Overview:

As a Client Services Sales Specialist, your primary focus will be on attracting and connecting with new potential clients, converting them into loyal customers, and ensuring their seamless onboarding and security strategy. This is a highly proactive, field-based role where you will engage in direct outreach through door-to-door efforts, cold calling, and other client acquisition activities. You will play an essential role in driving business growth by identifying new opportunities, establishing meaningful relationships, and ensuring exceptional service delivery.

In addition to your hands-on client outreach, you will collaborate closely with internal teams, including ownership, client services, operations, and marketing, to align business development strategies and execute on key initiatives. Your efforts will be integral in nurturing client relationships, supporting the Operations team in executing projects, and ensuring a smooth transition for new clients. You will contribute directly to the success of our client services by delivering high-quality service and supporting broader organizational goals. This role reports directly to the National Client Services Manager and is based in our Vancouver, BC office.

The ideal candidate will have a proven track record in sales, thrive in a fast-paced, dynamic environment, and be driven by the opportunity to make a tangible impact on the growth of the business. We're looking for someone who enjoys connecting with people, building relationships, and being a hands-on contributor to the organization's success.

The commission structure will be determined upon hire, based on the candidates experience and expertise.

Job Responsibilities:

Business Development Duties:

Direct Outreach: Engage in door-to-door efforts and cold calling to identify and attract potential clients. Client Acquisition: Identify, qualify, and develop new business opportunities through outbound calls, emails, and other digital channels. Inbound Inquiries: Respond to inbound inquiries and follow up with potential leads. Relationship Building: Build and maintain strong relationships with clients to understand their needs and provide tailored solutions. Quoting and Proposals: Prepare, evaluate, and distribute compelling quotes, proposals, and sales contracts. Contract Setup: Participate in and coordinate the setup of new contracts. Process Development: Assist with the development of process documents and procedures, such as creating post orders and training manuals for client sites. Data Analysis: Review, revise, and prepare reports with data analysis for clients as needed. Emergency Response: Respond to emergency and coverage requests from clients efficiently. Resource Coordination: Coordinate internal resources and third parties/vendors for the flawless execution and maintenance of client contracts. Performance Measurement: Measure contract performance using appropriate tools and techniques. Stakeholder Management: Manage the relationship with the client and all stakeholders. Product Demonstration: Present and demonstrate products or services to prospective customers. Sales Goals: Meet or exceed monthly, quarterly, and annual sales goals. CRM Management: Maintain detailed records of sales activities and customer interactions in the CRM system. Collaboration: Collaborate with the marketing and product teams to improve lead generation and product offerings. Industry Trends: Stay updated on industry trends, competitor activities, and product developments. Client Feedback Integration: Collect and analyze client feedback to improve service offerings and address any concerns promptly. Market Research: Conduct market research to identify trends, customer needs, and competitive landscape. Networking and Events: Attend industry events, conferences, and networking functions to build relationships and increase brand visibility. Strategic Planning: Collaborate with leadership to develop long-term business development plans and strategies. Partnership Development: Identify and establish partnerships with other businesses or organizations. Customer Retention: Develop and implement strategies to retain clients, including periodic check-ins and satisfaction surveys. Compliance and Legal: Ensure all business development activities comply with legal and regulatory requirements. Training and Mentorship: Provide guidance and training to junior staff or new hires in the business development team. Performance Metrics: Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of business development efforts. Proposal Development: Lead the creation of detailed and persuasive proposals for potential clients.

Customer Service Duties include:

Respond to customer inquiries via phone, email, chat, and in-person interactions in a timely and professional manner. Provide accurate information regarding services, and company policies. Resolve customer issues, complaints, or concerns by identifying solutions or escalating when necessary. Maintain a positive and empathetic attitude when interacting with customers. Keep detailed records of customer interactions and transactions in the company's CRM system. Collaborate with other departments to ensure customer needs are met and service levels are maintained. Continuously seek opportunities to improve processes and enhance the overall customer experience. Manage, build, and maintain strong relationships with clients, ensuring their needs are met with professionalism and efficiency. Deliver exceptional, friendly, and efficient service for all clients. Address client queries, investigate complaints, and escalate serious issues as needed. Collaborate with local management teams to meet client needs. Create, review, and manage contracts and other client-related documents, ensuring all documentation is processed accurately. Proactively identify client needs and maintain existing relationships.

Requirements:

4-6 years of progressive experience in a client focused role with a focus on business development. Proven experience in project management, including the ability to lead projects to successful completion. A bachelor's degree or Diploma in Business, Marketing, Public Relations, Law. Communications, Entrepreneurship, or a related field is highly preferred. Exceptional written and verbal communication skills. Impeccable attention to detail, especially in contract management. Proficiency in Microsoft Office, Google Workspace and Asana with the ability to quickly learn new software. A proactive and engaging personality with a natural ability to build and maintain client relationships. Prior experience within the security industry is an asset. Strong problem-solving skills with the drive to identify and fulfill client needs. Access to a personal vehicle for commuting to client sites and meetings (associated expenses will be reimbursed). Ability to reliably commute to our Vancouver, BC office and client sites across British Columbia. Strong communication skills, both verbal and written, with the ability to engage effectively with diverse audiences. Excellent analytical skills to assess market data and identify trends that can drive business growth. Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint). Ability to work independently as well as collaboratively within a team environment. Strong organizational skills with attention to detail and the ability to manage multiple projects simultaneously. Previous experience in sales or business development is preferred but not required; a willingness to learn is essential. A proactive approach to problem-solving with a focus on achieving results.
This role is ideal for individuals who are passionate about driving business success and have a keen interest in developing their careers within a dynamic environment.

About Blackbird Security

Joining Canada's fastest-growing National Security Company is not just a job - it's an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team:

Our values: Our operations are guided by core values - Respect, Integrity, Teamwork, and Adaptability - which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved.*

Personal and Professional Growth: We believe in investing in our employees' growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment.*

National Presence: As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country.*

Commitment to Community Betterment: Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solutions to meet the unique needs of our clients and the areas we serve. By exceeding performance standards, we contribute to enhancing the overall safety and well-being of the community.*

Reputation for Excellence: Our reputation is built on consistently exceeding performance standards. Joining us means aligning yourself with a company that values excellence in service delivery and upholds the highest standards in the industry. Superior customer service is at the core of our operations, ensuring our clients receive the best possible security solutions.*

Diverse Range of Clients: Work with a variety of clients, from retail stores to high-end establishments, residential buildings, campuses, municipal offices, warehouses, and more. This diversity in clientele offers a dynamic and interesting work environment.*

If you are passionate about making a positive impact, contributing to community safety, and advancing your career in a rapidly growing national security company, we invite you to join us. Together, we can build a safer and more secure future for our clients and communities.

We thank you for choosing to work with Blackbird Security Inc. Please note that only shortlisted candidates will be contacted by the recruitment team.

Job Type: Full-time

Pay: $65,000.00-$75,000.00 per year

Additional pay:

Bonus pay Commission pay
Benefits:

Casual dress Company events Dental care Extended health care Flexible schedule Life insurance Vision care
Schedule:

Monday to Friday
Ability to commute/relocate:

Vancouver, BC V6H 3V9: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have experience with lead generation and bound sales?
Education:

Bachelor's Degree (preferred)
Experience:

Client Services: 4 years (required) Client Account Management: 2 years (preferred) Business Development Sales: 2 years (preferred)
Location:

Vancouver, BC V6H 3V9 (required)
Work Location: In person