is part of a leading international Business Performance Consulting Group, with over
1,600 employees
across
14 countries
. Our Canadian offices operate with a dynamic start-up spirit, offering the best of both worlds--global support and local expertise.
Join our human-sized company based in
Toronto, Montreal, Vancouver and Calgary
where your contribution adds significant value. Whether you're looking to thrive professionally or personally, it's time to go
#FurtherTogether
!
Ayming Canada is looking for a Client Services Manager to support the Director of Client Services in delivering a high-quality client experience and ensuring smooth coordination across departments. You'll play a key support role in internal operations, client relationship management, and partner reporting--all essential to our continued success.
As part of a dynamic and passionate team, you will help uphold the standards of service our clients expect while contributing to internal efficiency and collaboration.
Your Mission
Support the Director of Client Services in managing client accounts and internal coordination
Assist in onboarding new clients, ensuring internal processes are followed and records are up to date
Track and maintain the active and inactive client list
Follow up on renewals, fee discussions, and contract updates in collaboration with the client service director
Provide administrative support including scheduling, email follow-up, and CRM (Salesforce) updates
Coordinate logistics for client business reviews, audits, and other service-related meetings
Support with escalations, cancellations, and client satisfaction follow-ups as needed
Help gather testimonials and client highlights for marketing and promotional use
Assist with internal tracking of partnership activities and performance reporting
Attend client-facing events to support the Director of Client Services and help coordinate post-event actions
Provide internal coordination to help ensure a seamless client experience across consulting, sales, and delivery teams
Qualifications
Your Talents and Professional Aspirations
2+ years of experience in client services, sales coordination, or an administrative support role
Highly organized, proactive, and detail-oriented
Collaborative team player with excellent communication and follow-up skills
Comfortable managing multiple tasks and working cross-functionally
Familiarity with Salesforce or other CRM platforms is an asset
Must be fully bilingual (French, English)
Strong written and verbal communication skills
A professional, client-focused approach with a positive and adaptable mindset
Sales experience is a plus
Additional Information
HR Policy :
Unleash your potential
with our Ayming Academy and Ayming Digital Academy!
Grow your career
with our tailored support programs, My Professional Journey or MoveWithUS*.
Work your way
: enjoy flexibility, inspiring and friendly spaces, with a up to 100 remote days per year.
Connect and celebrate
through events and gatherings all year round (Webinars, "Coffee With" etc..)
What will you benefit from ?
We strive to offer an
ideal work environment
for our employees - Ayming Canada is proud to announce that we have been certified
Great Place to Work
after an extensive and independent analysis conducted by Great Place to Work Institute Canada.
Globally established brand where you can
grow your career
and
make a meaningful impact
.
Autonomy
, balanced with a strong level of
support and collaboration
.
Flexibility -
work from home 3 days/week, and 1 month from anywhere in the world.
Excellent base salary
, with
high earning potential
in bonuses, benefits, etc.
We offer
personal days, extra holidays, and half-day Fridays
all summer long.
Excellent benefits package
with 100% of employee benefits covered by the company.
Competitive retirement plan
with employer contribution (RRSP)
Ready to take your Next Step?
At Ayming,
it's your talents, passions, and personality that make the real difference
. If you're driven by curiosity and eager to grow, we encourage you to
apply
. What matters most is your potential to thrive with us.
We are proud to be an Equal Opportunity Employer, committed to building a diverse and inclusive workplace.
Come as you are--your unique perspective is valued here.
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