Bilingual Client Services Manager

Toronto, ON, CA, Canada

Job Description

Company Description

Ayming Canada

is part of a leading international Business Performance Consulting Group, with over

1,600 employees

across

14 countries

. Our Canadian offices operate with a dynamic start-up spirit, offering the best of both worlds--global support and local expertise.


Join our human-sized company based in

Toronto, Montreal, Vancouver and Calgary

where your contribution adds significant value. Whether you're looking to thrive professionally or personally, it's time to go

#FurtherTogether

!



Ayming Canada is looking for a Client Services Manager to support the Director of Client Services in delivering a high-quality client experience and ensuring smooth coordination across departments. You'll play a key support role in internal operations, client relationship management, and partner reporting--all essential to our continued success.



As part of a dynamic and passionate team, you will help uphold the standards of service our clients expect while contributing to internal efficiency and collaboration.

Your Mission



Support the Director of Client Services in managing client accounts and internal coordination Assist in onboarding new clients, ensuring internal processes are followed and records are up to date Track and maintain the active and inactive client list Follow up on renewals, fee discussions, and contract updates in collaboration with the client service director Provide administrative support including scheduling, email follow-up, and CRM (Salesforce) updates Coordinate logistics for client business reviews, audits, and other service-related meetings Support with escalations, cancellations, and client satisfaction follow-ups as needed Help gather testimonials and client highlights for marketing and promotional use Assist with internal tracking of partnership activities and performance reporting Attend client-facing events to support the Director of Client Services and help coordinate post-event actions Provide internal coordination to help ensure a seamless client experience across consulting, sales, and delivery teams


Qualifications

Your Talents and Professional Aspirations



2+ years of experience in client services, sales coordination, or an administrative support role Highly organized, proactive, and detail-oriented Collaborative team player with excellent communication and follow-up skills Comfortable managing multiple tasks and working cross-functionally Familiarity with Salesforce or other CRM platforms is an asset Must be fully bilingual (French, English) Strong written and verbal communication skills A professional, client-focused approach with a positive and adaptable mindset Sales experience is a plus


Additional Information

HR Policy :



Unleash your potential

with our Ayming Academy and Ayming Digital Academy!

Grow your career

with our tailored support programs, My Professional Journey or MoveWithUS*.

Work your way

: enjoy flexibility, inspiring and friendly spaces, with a up to 100 remote days per year.

Connect and celebrate

through events and gatherings all year round (Webinars, "Coffee With" etc..)

What will you benefit from ?



We strive to offer an

ideal work environment

for our employees - Ayming Canada is proud to announce that we have been certified

Great Place to Work

after an extensive and independent analysis conducted by Great Place to Work Institute Canada. Globally established brand where you can

grow your career

and

make a meaningful impact

.

Autonomy

, balanced with a strong level of

support and collaboration

.

Flexibility -

work from home 3 days/week, and 1 month from anywhere in the world.

Excellent base salary

, with

high earning potential

in bonuses, benefits, etc. We offer

personal days, extra holidays, and half-day Fridays

all summer long.

Excellent benefits package

with 100% of employee benefits covered by the company.

Competitive retirement plan

with employer contribution (RRSP)

Ready to take your Next Step?




At Ayming,

it's your talents, passions, and personality that make the real difference

. If you're driven by curiosity and eager to grow, we encourage you to

apply

. What matters most is your potential to thrive with us.

We are proud to be an

Equal Opportunity Employer, committed to building a diverse and inclusive workplace.

Come as you are--your unique perspective is valued here.

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Job Detail

  • Job Id
    JD2544756
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Toronto, ON, CA, Canada
  • Education
    Not mentioned