Job Description

Join Our Team as a Client Services Manager (14-Month Parental Leave Coverage)

Are you passionate about delivering exceptional client experiences and leading high-performing teams? Alt-Tech Inc., a leading provider of innovative technology solutions, is looking for a

Client Services Manager

to step into a pivotal leadership role during a 14-month parental leave coverage.



As the

Client Services Manager

, you'll be the driving force behind our client relationships--ensuring satisfaction, building trust, and championing service excellence. You will collaborate closely with our executive team to elevate our service delivery and client engagement.

Key Responsibilities:

Lead with Impact

: Assist in mentoring our team, fostering a culture of excellence and accountability.

Deliver Exceptional Service

: Ensure every client interaction reflects our commitment to quality and responsiveness.

Strengthen Relationships

: Serve as the primary point of contact for clients, nurturing long-term partnerships and advocating for their needs.

Client Advocacy:

Advocate for client needs within the organization, ensuring their voice is heard and their expectations are exceeded.

Monthly & Quarterly Business Reviews:

Conduct comprehensive QBRs to assess client needs, evaluate performance metrics, and identify opportunities for improvement.

Drive Strategy

: Develop and implement service strategies that enhance client satisfaction and business performance.

Collaborate Across Teams

: Work cross-functionally to streamline communication and improve service delivery.

Resolve with Confidence

: Address client concerns swiftly and effectively, turning challenges into opportunities.

Track and Optimize

: Monitor team performance and client feedback (NPS, CSAT) to continuously raise the bar.

Support Licensing & Quoting:

Advise clients on software licensing and manage ad hoc quoting with administration and projects teams.

Represent Our Team

: Occasionally attend client-facing events after hours to strengthen relationships and represent Alt-Tech.

What you bring:

Exceptional Communication

: You are clear, confident, and client-focused in every interaction.

Problem-Solving Mindset

: You thrive on resolving issues and improving systems.

Leadership Experience

: You have successfully led teams and inspired results.

Customer Service Expertise

: You understand what it takes to deliver top-tier service in a tech-driven environment.

Organizational Savvy

: You are comfortable managing agreements, business reviews, and process improvements.

Requirements:

Valid Class 5 Driver's License Availability for occasional after-hours events Experience in client services, account management, or a related leadership role

This is your chance to make a meaningful impact in a dynamic, people-first company that values innovation, collaboration, and client success.