Job Description

Bring It!

Electronic Products Recycling Association (EPRA

) is a recognized, industry-led, not-for-profit organization that operates regulated recycling programs across Canada.

We provide environmental compliance programs for manufacturers, distributors, retailers and other suppliers of electronics and represent the largest network of qualified processors and drop-off locations in Canada. Our mandate is to ensure end-of-life electronics are collected, recycled and handled in a safe, secure and environmentally-sound manner.

We currently have an opening for a

Client Service Coordinator

based out of our Mississauga head office located at

5750 Explorer Drive.

This is a

full-time, permanent

position.

Role Overview:

Reporting to the department supervisor, the Client Services Coordinator is a key member of our Steward Services team and is responsible for facilitating the jurisdictional compliance requirements of our Stewards (clients) that addresses the electronic recycling needs of consumers and businesses across Canada.

Key Responsibilities:

Understand the applicable Canadian (EPR/IPR) recycling regulations Educate clients on regulations and steps required to maintain program compliance Account management ensuring remittances are made Outreach and follow-up on report documentation Assist with invoicing questions and concerns Audit control ensuring documents match and balance Identify and resolve issues with service providers Execute other ad hoc projects upon request

Ideal Candidate:

Experience in customer service or in administrative service within a contact centre or office environment Highly organized, analytical and detail-oriented Computer savvy, current on new technology and quick to learn new systems Excellent oral and written communication skills Self-motivated team player that is disciplined to work without direct supervision Able to multi-task in a fast paced and dynamic setting Basic understanding of accounting principles/finance background is a strong asset Knowledge of environmental compliance/stewardship and/or regulations and permits are an asset

Able to work all rotating day/evening shifts (7 am - 3 pm, 9 am - 5 pm, 11 am - 7 pm) out of the Mississauga Head Office

You will be part of a small and positive team that works in the increasingly important recycling industry to ensure environmental protection.

Website: http://www.epra.ca

EPRA is committed to providing an inclusive, equitable and accessible environment. Our goal is to attract and retain highly talented employees from diverse backgrounds. We are committed to providing accommodation to applicants throughout the recruitment and hiring process.

Job Types: Full-time, Permanent

Benefits:

Casual dress Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance On-site parking RRSP match Vision care Work from home
Schedule:

Monday to Friday
Application question(s):

Are you able to work each shift described in the job posting?
Experience:

customer service: 3 years (required)
Work Location: Hybrid remote in Mississauga, ON