Job Description

Responsible for assisting the Head of Operations and Facilities Manager in the day to day running of Framestore\xe2\x80\x99s and Company 3\xe2\x80\x99s Vancouver office. We are looking for an Operations & Client Services Representative who has a passion for delivering the highest levels of service to clients and employees. The ideal candidate will be friendly, welcoming, confident, professional, and approachable with strong interpersonal skills and excellent customer service skills. They will have previous experience in a high-end hospitality role. Attention to detail will be crucial to ensure consistency and the effective and timely set up of our client-facing areas, meeting rooms and event spaces. You will be expected to support the Client Services and Operations team in the day-to-day planning and organisation of client meetings, internal and external events. You will work closely with both them and the runners, assisting the execution of our hospitality offering.

Key Responsibilities

• To assist the Client Services team with the day to day running of all client meetings and events
• Ensure all the suites and meeting rooms on the client floors are set up
• Ensure all client requests are completed in an efficient and timely manner
• Set up and cater for client lunches
• Manage and keep a record of stock
• To be the main point of contact for all client visits
• Serve clients and producers refreshments and food in review suites on a daily basis in a polite and friendly manner
• Organizing and assisting with Social Activities and events for staff
• Look after the kitchens and common areas located on every floor on a regular basis, making sure they\xe2\x80\x99re clean & tidy and stocked with the necessary essentials for staff.

• 
  Previous experience in a hospitality, client facing role

• Previous experience in a fast-paced environment

• Creative, organised and competent with admin based work

• Passionate about delivering the highest levels of service with a desire to learn and work hard

• Ability to think on their feet and adapt to ensure last minute requests are executed in a timely and efficient manner

• Ability to work effectively and have a pro-active approach to tasks

• Fluent in English

• 
  Confident, outgoing, friendly with a can-do attitude

• Previous training in food hygiene and/or food service

• Knowledge of relevant health and safety regulations