Job Description

About Manitoba Blue Cross

We're a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.

Why work for us?

Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.

Culture of Caring

We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.

We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

• Competitive starting salary.
• A comprehensive health benefit package.
• Hybrid work environment, flexible work schedules.
• Fully equipped onsite fitness center.
• Casual dress code to promote diversity and inclusivity.
• Personal and professional development.


Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you! The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.

POSITION SUMMARY



The Client Services Analyst will work with the Supervisor on all project development, departmental initiatives and workflow improvements and systems improvements. Significant responsibilities include working closely with systems development staff to identify and document system requirements for new systems and/or enhancements to existing systems and to provide business perspectives to systems development staff through all phases of the systems development process.



DUTIES AND RESPONSIBILITIES

• Assists with all project development and client support processes involving the Client Services department.
• Participates in systems analysis and requirements definition for new systems and/or enhancements to existing systems.
• Identifies and documents system enhancement requirements.
• Communicates with systems development staff to provide the business perspective during all phases of the application development process.
• Participates in the testing and re-testing of new or modified systems prior to final release and /or coordinates testing with other departmental users.
• Participates in the coordination, communication, implementation, and rollout of system enhancements.
• Assists in the development and maintenance of procedure manuals as well as related systems and user documentation for all Client Services System functions for use by Client Services staff, translating complex policies, procedures, and system terminology into easily understandable formats.
• Participates in the training of system users on new Client Services procedures and systems.
• Participates as a member of various project teams for corporate and department projects.
• May act as a resource and department liaison for new and large account administration issues.
• May assist in the development of orientation presentations for internal and external customers.
• Assists with the preparation of reports and other documentation as required.
• Identifies opportunities for process efficiency improvement in the Client Services areas and recommends process changes as appropriate.
• Other related duties as assigned.


SKILLS, QUALIFICATIONS & DESIRABLE ATTRIBUTES

• Dedicated to the principles of exceptional service, committed to responding to, anticipating, and addressing customer needs, for both internal and external customers.
• Post-secondary degree, certificate, or diploma in Commerce, Business Administration, Business Analyst or equivalent. An equivalent combination of education and 2-3 years' experience in the insurance industry will be considered.
• Thorough knowledge of office productivity tools, including Microsoft Word, Excel, Access, PowerPoint, and various database applications.
• Strong analytical and problem-solving skills with attention to detail.
• Exceptional interpersonal skills with ability to deal with all levels within the organization in a team environment.
• Effective communication, report writing and presentation skills.
• Good technical writing abilities or the ability to acquire such skills through external sources or training.
• Above average quantitative methods and mathematical aptitude.
• Demonstrated ability to research, analyze, assess, and provide options and make recommendations.
• Self-directed, with exceptional organizational skills and a proven record of managing and prioritizing multiple tasks within varied and dynamic timelines.
• Capable of completing industry education programs entailing self-directed study and the writing of graded examinations. Discipline-specific study may be required in areas such as project management, communication, etc. Enrollment in, and completion of, such courses will be encouraged and may influence future advancement opportunities


Ready to Apply? We are excited to meet you!

If you would like to join our team, you are invited to apply by submitting your resume and cover letter by clicking the "Apply" button below by February 17, 2025.

To learn more visit: https://www2.mb.bluecross.ca/about-us/careers

We appreciate the interest expressed by all applicants and acknowledge the effort put into the application process, however only those selected for an interview will be contacted.



Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace.

We encourage all qualified candidates to apply. If you require an accommodation during the hiring process, please let us know.